Director, Strategic Accounts
Moder
•Onsite
About The Position
The Director, Strategic Accounts is responsible for driving growth, nurturing client relationships, and ensuring the delivery of high-value solutions to strategic clients. This critical role develops account strategies, aligns internal resources, and fosters long-term partnerships that lead to business expansion and exceptional client satisfaction.
Requirements
- Successful track record in sales and / or account management in Business Process Outsourcing or IT Outsourcing
- 10+ years of financial services industry experience
- Bachelor's degree
- Proven ability to build and maintain relationships with client’s executive level staff, as well as internal management team.
- Capable of multi-tasking across a vast set of responsibilities
- Strong communication skills (written, verbal, presentation) with the ability to communicate at all levels.
- Ability to build credibility and trust by understanding and addressing client needs and requirements.
- Ability to travel up to 30% based on client and business needs
Responsibilities
- Partner with Sr. Sales executives to develop, manage, and execute comprehensive account plans for high-priority accounts.
- Serve as the primary point of contact for key relationships within assigned accounts, ensuring alignment on business objectives and strategies.
- Collaborate with cross-functional teams (e.g. Solutions, Transitions, Operations) to ensure seamless service delivery that meets client expectations.
- Identify expansion and new business opportunities within strategic accounts to drive growth.
- Forecast and track key account metrics to monitor progress and identify areas for improvement.
- Act as a trusted advisor and advocate for clients, understanding their challenges and aligning solutions to their needs.
- Coordinate regular business reviews with clients to assess performance, satisfaction, and opportunities for improvement.
- Build and maintain strong relationships with key client stakeholders to strengthen relationships.
- Monitor industry trends, competitor activities, and emerging technologies to anticipate client needs and market shifts.
- Represent Moder at industry events, conferences, and client forums.
- Comply with all company policies and procedures.
- Maintain regular and punctual attendance.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
