Director, Stadium Retail

Miami Dolphins and Hard Rock Stadium • Miami Gardens, FL

4d • Onsite

About The Position

This position is responsible for the development and execution of retail strategy across all in-stadium operations for the Miami Dolphins, Hard Rock Stadium, the Miami Open, and the Formula 1 Miami Grand Prix. The Director, Stadium Retail will lead a dynamic, high-volume, multi-event retail business with a major focus on elevating and evolving the retail experience. This role requires an innovative, energetic, and forward-thinking leader who can build differentiated, premium retail strategies across diverse global events. This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Requirements

• 7-10 years of experience in a mix of retail and merchandising operations
• Previous retail store management a must
• The ability to work weekends, and holidays as necessary
• Positive and effective customer service skills
• Strong Work Ethic – Self-directed and goal-oriented; Available to work extended hours as required
• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions
• Excellent Interpersonal Skills – Listens to others; Works well in a team environment
• Communication Skills – Speaks/writes clearly and persuasively; Presents numerical data effectively
• Professionalism – Maintains composure in stressful situations; Accepts responsibility for own actions
• Planning and Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives
• Adaptability – Manages competing demands; Changes approach to best fit the situation
• Confidentiality – Maintains confidentiality of sensitive and proprietary information
• Strong Analytical Skills – Proficient in data analysis and data backed decision making
• Seeking Continuous Improvement – Adept at learning new things; Confidently engages with technology

Nice To Haves

• brand and/or marketing experience preferred
• Experience in sports or licensing related businesses a plus

Responsibilities

• Develop and executes retail strategy, monitor retail performance, and lead in stadium retail operations.
• Oversee merchandise purchasing, warehouse operations, and store management for Miami Dolphins, Miami Open tennis, and Formula 1 Miami Grand Prix events.
• Identify new collaborations, trends, and innovations that can be incorporated into product and retail strategy.
• Monitor product sales, inventory turns, markdowns to maximize sales and profitability of the team.
• Maintain positive business partnerships with NFL licensing department and merchandise vendors.
• Curate annual Miami Open retail assortment, including product selection, collaborations, and merchandising.
• Manage main store and pop-up retail locations for the Miami Open and Formula 1 Miami Grand Prix, collaborating with the events team on the development of store layouts and build-out plans.
• Manage and master the Point-of-Sale system used for merchandise.
• Develop processes and reports for all merchandise and retail functions – i.e., inventory management, loss prevention, purchasing, and event reporting.
• Work cross-functionally with all organizational teams to achieve team goals.
• Make recommendations on the purchases of new systems and major capital expenditures for retail operations.

Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, paid time off (PTO) and company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed