Director, Stadium Facilities

Tennessee Titans•Nashville, TN

6d•Onsite

About The Position

The Director of Stadium Facilities leads all cleaning and janitorial operations across the stadium, ensuring a pristine guest experience on NFL game days, concerts, and major events. This role centers on operational excellence in housekeeping and vendor management, while partnering with and supporting the stadium's sustainability lead to advance environmental initiatives across the venue. The Director collaborates cross-functionally to deliver world-class cleanliness, manage key vendor relationships, and align housekeeping practices with brand, league, and sustainability standards.

Requirements

Bachelor's degree in Facilities Management, Hospitality, Environmental Science, Sustainability, Business Administration, or a related field (equivalent experience considered)
7+ years of progressive experience in housekeeping, janitorial, or facilities operations, with at least 3 years in a leadership role
Demonstrated experience managing large-scale cleaning operations in a stadium, arena, convention center, hotel, or comparable high-volume venue
Proven track record overseeing third-party contractors and large operational teams
Strong working knowledge of OSHA regulations and health and sanitation codes
Experience developing and managing budgets, KPIs, and operational reporting
Proficiency in Microsoft Office Suite and facilities/work-order management systems

Nice To Haves

Experience in an NFL, professional sports, or major live-event environment
Background supporting or leading sustainability programs, waste diversion initiatives, or environmental reporting
Familiarity with LEED, TRUE Zero Waste, ISO 14001, or similar certifications
Knowledge of NFL Green or comparable league-level sustainability frameworks
Certifications such as CEH (Certified Executive Housekeeper), REH (Registered Executive Housekeeper), LEED AP, or TRUE Advisor
Bilingual (English/Spanish) a plus given workforce composition in many venues

Responsibilities

Lead all stadium-wide cleaning and janitorial operations, including seating bowls, suites, locker rooms, restrooms, concourses, offices, kitchens, back-of-house, and exterior plazas
Develop and execute cleaning standards, schedules, and procedures for NFL game days, concerts and major events, and daily operations and offseason maintenance
Oversee pre-event, event-day, post-event, and deep-cleaning programs
Manage third-party contractors and vendor relationships
Ensure compliance with all health, sanitation, and OSHA standards
Collaborate with Security, Food & Beverage, Engineering, and Guest Services to ensure seamless event execution
Implement quality assurance inspections and performance metrics
Serve as the primary point of contact for the stadium's window cleaning vendor, managing scope, scheduling, and quality inspections to keep exterior glass, suites, and guest-facing surfaces presentation-ready around the event calendar
Oversee the stadium's pest control program in partnership with the contracted vendor, coordinating routine treatments, inspections, and emergency response across kitchens, concourses, back-of-house, and exterior areas to maintain compliance with health, sanitation, and food-safety standards
Manage the carpet cleaning vendor relationship, building routine and deep-cleaning cycles around the event calendar for suites, club spaces, offices, and other carpeted areas, and monitoring quality and wear to recommend restoration as needed
Support the stadium's sustainability lead in executing sustainability strategy, goals, and reporting initiatives as they relate to housekeeping operations
Partner with the sustainability lead on waste diversion programs (recycling, composting, landfill reduction), ensuring housekeeping crews and vendors execute against established standards
Support sustainable cleaning products, equipment, and processes within housekeeping operations in alignment with the stadium's sustainability standards
Support league-wide sustainability initiatives and certification efforts (NFL Green, Super Bowl environmental standards, LEED, TRUE Zero Waste, ISO, or similar) as they relate to housekeeping operations
Analyze operational data to improve efficiency and reduce costs
Prepare reports for senior leadership on housekeeping performance and sustainability progress
Maintain high guest-satisfaction scores through cleanliness, responsiveness, and service excellence
Address guest concerns promptly and implement corrective actions
Ensure all housekeeping and sustainability practices align with brand standards and organizational values