(USA) Director, Specialty Compliance and Ethics - Global User-Generated Content (UGC) Compliance
About The Position
The Director, Global User-Generated Content (UGC) Compliance will lead the development and execution of compliance strategy to ensure adherence to evolving regulatory requirements and platform safety standards. This role will direct the expansion and continuous improvement of an effective compliance program for UGC, overseeing policy creation, risk management, design and implementation of controls, and operational process improvements. The position will oversee large-scale content moderation strategy, monitor key performance and quality metrics, and drive trust and safety initiatives that align compliance efforts with broader business objectives. The Global User-Generated Content Compliance team reports into the larger Global Marketplace & eCommerce Compliance (GMEC) organization. As the leader of the UGC Compliance team, you will be responsible for developing capabilities to govern user-submitted content across digital marketplaces, social commerce, search capabilities, and review platforms. You will develop processes and leverage technologies to help prevent and mitigate risks among a variety of digital compliance areas, including child safety, intellectual property, endorsements, and platform liability.
Requirements
- Deep subject matter expertise in building and scaling compliance programs in the areas of trust and safety, content moderation, and/or user-generated content.
- Strong interpersonal skills and high emotional intelligence.
- Strong judgment.
- Ability to define and execute strategy.
- Ability to execute on both tactical and operational issues.
- Experience leading others—including direct reports, cross-functional teams, and vendors.
- Make data-driven decisions based on prior experience with analytics, business intelligence, and risk monitoring.
- Communicate clearly and confidently with senior leaders.
- Bachelor's degree in Business, Human Resources, or related field and 5 years’ experience in compliance, ethics, legal, project management, or related area OR 7 years’ experience in compliance, ethics, legal, project management, or related area.
- 3 years’ supervisory experience.
- 4 years’ experience using intermediate functionality of Microsoft Office.
Nice To Haves
- Juris Doctor (JD) or Master’s degree in Business Administration, Public Administration, Legal/Regulatory, or related field.
- Experience integrating Machine Learning (ML) or AI models into compliance/moderation workflows.
- Familiarity with data science and statistics concepts.
- Masters: Business Administration
- Project Management - Project Management Professional - Certification
Responsibilities
- Lead the expansion and continuous improvement of an effective global compliance program for user-generated content (UGC).
- Establish and govern enterprise-wide moderation policies, controls, and escalation pathways for legal, regulatory, and trust and safety risks.
- Leverage analytics, business intelligence, and monitoring programs to measure control effectiveness, identify emerging risks, and unlock future business growth.
- Partner closely with partners in Global Tech, Product, and Engineering to develop and deploy scalable product solutions for content moderation and digital safety.
- Evaluate and implement new and emerging technologies, utilizing artificial intelligence and machine learning to expand moderation capabilities, increase operational efficiencies, and drive accuracy across our platforms.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Director
