Director Specialist Sales, AMER
About The Position
This is a SaaS enterprise sales leadership role, managing a team of Enterprise Account Managers across North America. We’re looking for someone who is passionate about helping brands communicate more effectively with their customers, building a winning team, and expanding our highly successful customer base. The ideal candidate will have successful experience leading and developing Account Managers to execute upsells/cross sells within a rapidly evolving ecosystem and dynamic technology. Your team will focus on the entire post-sales cycle with their clients for driving AI sales and adoption. You should have experience helping teams systematically identify and prioritise key install-base growth opportunities, evangelise additional products, execute with a high velocity of transactions with a high degree of operational rigour, and nurture key relationships within Braze as well as throughout the customer base. As a front-line leader, you should have strong business acumen and help prepare for, and participate directly in, customer-facing engagements. Your leadership will have a direct impact on the success of our customers, the development of your team, and the success of Braze.
Requirements
- Minimum of 2 years of successful experience in SaaS or AI sales, leading a team of quota-carrying Overlay Sellers or AI/Product Specialists Sellers, ideally in the Enterprise sector.
- A proven ability to recruit, retain, inspire, and develop top talent.
- Proven experience in leading teams through the full-cycle SaaS upsells: prospecting, whitespace mapping, upsell/cross sell execution, and long-term relationship growth.
- Ability to coordinate and work cross-functionally internally with internal constituencies, including Sales Directors, AE’s, Renewal Managers, Marketing, Customer Success, Legal, and Sales Operations.
- Experience building teams and processes from the ground up.
- Outstanding verbal and written communication skills.
- Excellent commercial and legal negotiation skills.
- Strong technical and business acumen; the ability to engage with multiple customer personas across a wide variety of industries and within both technical and marketing functional roles.
- Experience selling agentic solutions or selling Marketing Technology is a strong plus.
Responsibilities
- Managing a team of Enterprise Account Managers across North America.
- Helping brands communicate more effectively with their customers.
- Building a winning team and expanding the customer base.
- Leading and developing Account Managers to execute upsells/cross sells.
- Driving AI sales and adoption through the post-sales cycle.
- Helping teams identify and prioritize key install-base growth opportunities.
- Evangelizing additional products.
- Executing a high velocity of transactions with operational rigor.
- Nurturing key relationships within Braze and the customer base.
- Preparing for and participating directly in customer-facing engagements.
- Having a direct impact on customer success, team development, and company success.
Benefits
- Equity grants of restricted stock (RSUs)
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Fertility benefits
- Equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Curated in-office employee experience designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
