Director, Solutions Engineering (USA Remote)

Turnitin•Atlanta, TX

1d•Remote

About The Position

This leadership role directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support revenue growth, customer success, and product innovation across K–12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements. This position acts as the primary liaison, bridging Sales, Product, and Customer Success teams to design scalable, secure, and impactful solutions for education customers.

Requirements

6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture.
2–5+ years of demonstrable team leadership or management experience.
Experience in Education Technology (EdTech), SaaS, or enterprise software.
Strong understanding of the EdTech ecosystem technologies.
Proven ability to design and architect effective solutions to complex technical problems.
Familiarity with education data standards.
Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences.
Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives.
Technical leadership, Strategic thinking, Solution architecture, Pre-sales strategy, Customer-centric mindset, Executive communication, Team development and coaching, Cross-functional collaboration, and Problem solving.

Nice To Haves

Demonstrated experience working with Artificial Intelligence technologies, including generative AI, machine learning, or data-driven automation solutions.
Experience with CRM systems (e.g., Salesforce) and demo platforms.
Technical background/understanding in software engineering, IT, or systems architecture.
Bachelor’s degree in Computer Science, Engineering, Information Systems, Education Technology, or related field.

Responsibilities

Build, lead, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and continuous learning.
Define the solutions engineering strategy aligned with company revenue goals and establish best practices for technical evaluations, discovery, solution design, and product demonstrations.
Manage capacity planning, resource engagement prioritization, and hiring for the team.
Partner with Sales team to provide technical sales support for strategic and enterprise opportunities.
Lead high-complexity customer discussions, conducting detailed needs assessments to translate business requirements into compelling technical solutions.
Oversee or personally execute executive-level product demonstrations, technical/strategic presentations, and proof-of-concepts/pilot programs.
Develop a deep understanding of customer environments, pain points, and success criteria.
Develop value-based solutions aligned to customer use cases. Solutions must address key education requirements and technologies, including LMS platforms, data integrations and APIs, and compliance with data privacy standards.
Master both front-end and back-end product knowledge, serving as a Subject Matter Expert (SME) to internal and external stakeholders.
Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization.
Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success.
Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters.
Develop, track, and report on key departmental metrics, including technical win rate, sales cycle length, impact on revenue growth, and team performance.
Improve solutions engineering processes, tools, and technical documentation.
Implement and manage demo environments and solution architectures.