Director, Solutions Engineering (USA Remote)

Turnitin, LLC•Washington, DC

4h•Remote

About The Position

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. This leadership role directs the pre-sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support revenue growth, customer success, and product innovation across K–12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high-performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements. This position acts as the primary liaison, bridging Sales, Product, and Customer Success teams to design scalable, secure, and impactful for education customers.

Requirements

6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture.
2–5+ years of demonstrable team leadership or management experience.
Experience in Education Technology (EdTech), SaaS, or enterprise software.
Strong understanding of the EdTech ecosystem technologies.
Proven ability to design and architect effective solutions to complex technical problems.
Familiarity with education data standards.
Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences.
Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives.

Nice To Haves

Demonstrated experience working with Artificial Intelligence technologies, including generative AI, machine learning, or data-driven automation solutions.
Experience with CRM systems (e.g., Salesforce) and demo platforms.
Technical background/understanding in software engineering, IT, or systems architecture.
Bachelor’s degree in Computer Science, Engineering, Information Systems, Education Technology, or related field.

Responsibilities

Build, lead, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and continuous learning.
Define the solutions engineering strategy aligned with company revenue goals and establish best practices for technical evaluations, discovery, solution design, and product demonstrations.
Manage capacity planning, resource engagement prioritization, and hiring for the team.
Partner with Sales team to provide technical sales support for strategic and enterprise opportunities.
Lead high-complexity customer discussions, conducting detailed needs assessments to translate business requirements into compelling technical solutions.
Oversee or personally execute executive-level product demonstrations, technical/strategic presentations, and proof-of-concepts/pilot programs.
Develop a deep understanding of customer environments, pain points, and success criteria.
Develop value-based solutions aligned to customer use cases. Solutions must address key education requirements and technologies, including LMS platforms, data integrations and APIs, and compliance with data privacy standards.
Master both front-end and back-end product knowledge, serving as a Subject Matter Expert (SME) to internal and external stakeholders.
Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization.
Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success.
Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters.
Develop, track, and report on key departmental metrics, including technical win rate, sales cycle length, impact on revenue growth, and team performance.
Improve solutions engineering processes, tools, and technical documentation.
Implement and manage demo environments and solution architectures.

Benefits

generous time off
health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges
remote-first culture
comprehensive package that prioritizes your overall well-being
Health Care Coverage
Education Reimbursement
Competitive Paid Time Off
Self-Care Days
National Holidays
2 Founder Days + Juneteenth Observed
Paid Volunteer Time Off
Charitable Contribution Match
Monthly Wellness or Home Office Reimbursement
Access to Employee Assistance Program (mental health platform)
Parental Leave
Retirement Plan with match/contribution