Director, Solutions Consulting (Channel Partner)

Avaya

1d•$252,000 - $315,000

About The Position

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you’ll find a community that values your contributions and supports your growth every step of the way. Learn more at https://www.avaya.com

Requirements

10+ years of technical pre-sales, systems engineering, or solutions architecture experience in enterprise SaaS, CCaaS, or UCaaS environments.
3 to 5+ years of direct people management experience, with a proven track record of scaling pre-sales or partner enablement organizations.
Proven track record of transforming traditional channel resellers into autonomous, high-velocity "force multipliers" capable of acting as seamless, end-to-end extensions of a direct enterprise salesforce.
Proven ability to independently identify organizational blockers, architect strategic solutions, and confidently present findings to executive leadership (GVP/EVP level).
Deep domain expertise spanning Customer Experience (CX), Contact Center platforms, Workforce Management (WFM), and AI-driven data environments.
Strong executive-level understanding of modern cloud architectures, API-driven integrations, Generative AI frameworks, and legacy-to-cloud migration constraints.
Deep understanding of channel partner business models, go-to-market approaches, and how partners consume vendor technical enablement and support.
Proven track record of supporting multi-million dollar ARR commitments and accelerating channel sales cycles through structured enablement and rigorous pipeline qualification.
Experience leading channel technical teams focused on strategic ecosystem capacity building.
Uncompromising operational discipline with the demonstrated ability to govern deal qualification, manage sandbox environments, and firmly protect pre-sales boundaries against scope creep.
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
15+ Years of Experience

Nice To Haves

Prior experience leading channel pre-sales organizations through major platform modernization or portfolio repositioning initiatives.
Familiarity or former experience working in a Supplier Channel Partner SC organization, or working directly for a Channel Partner (e.g., C1, Trace3, NWN, Waterfield) is a massive plus.
Deep competitive knowledge of rival CX and AI channel partner programs (e.g., Genesys Cloud, NICE CXone, Five9).
Master of Business Admninistration is preferred
Avaya and Industry certifications are highly desirable

Responsibilities

Plans and directs pre-sales systems/applications engineering activities in assigned area of responsibility.
Provides the technical resources to optimize sales volume and to ensure customers have the maximum opportunity for successful application through systems/applications engineering services.
Provide coordination and technical expertise in the facilitation of product/service design and implementation.
Has technical expertise in a combination of voice and data networking fields that provides significant proficiency in both technologies.
Ability to handle large accounts, including ability to designate appropriate Systems Engineering resources to enable continual growth of the business.
Must have excellent skills in critical account management.
Experience in data networks, telephony systems & applications, unified communication applications and services, call center systems and related applications, related tools, testing systems, services.
Leadership/management experience and/or or demonstrated leadership track record of technical teams.