Director, Solutions CoE - Operations

Salesforce•Chicago, IL

1d•Hybrid

About The Position

Salesforce is seeking a Director, Solutions CoE - Operations to join their Global Solution Engineering Center of Excellence (CoE). This role is instrumental in evolving the Solutions Organization, driving alignment between Product and Sales, and accelerating Salesforce's growth. The Director will own and drive key initiatives, focusing on leveraging data and analytics to inform strategy, guide decision-making, and speed up the execution of critical projects. A primary focus will be ensuring data-driven insights, dashboards, and analytics are central to the CoE's decision-making processes to achieve better organizational outcomes. The role will execute objectives outlined in the Solution Engineering CoE V2MOM, supporting the global Solutions Engineering G4G process and the global Solution Engineering High Performance Culture rollout. The Director will collaborate with Solutions Executives, Product Executives, and other key stakeholders to develop and implement strategies aligned with organizational goals. This includes leading cross-functional initiatives to enhance operational effectiveness, align teams, and drive performance at scale. The role is also responsible for creating dashboards and reporting tools to track progress, measure success, and identify optimization opportunities.

Requirements

Demonstrated track record of managing large, cross-functional, data-driven programs.
Ability to oversee complex projects from conception to execution, ensuring alignment with organizational objectives.
Highly organized with the ability to manage multiple priorities simultaneously.
Experience working closely with senior leadership to define and execute strategic initiatives.
Ability to balance long-term vision with short-term priorities and drive execution at scale.
Exceptional ability to present data and insights in a clear and compelling manner to senior executives and key stakeholders.
Excellent interpersonal and communication skills with a proven ability to work across functions and geographies.
Skilled at managing and influencing stakeholders at all levels, acting as a connector between technical and non-technical stakeholders.
Proven experience using analytics, data visualization, and dashboard tools (e.g., Tableau, Power BI) to drive business strategy, measure performance, and optimize processes.
Ability to assess complex data and distill it into actionable insights that inform strategy and decision-making.
Self-motivated, resourceful, and focused on delivering results.
Comfortable taking initiative and leading new projects with an entrepreneurial mindset.

Nice To Haves

Familiarity with Solutions data is a plus.

Responsibilities

Lead the end-to-end execution of global programs, ensuring alignment with key objectives and milestones.
Develop comprehensive program plans, tracking systems, and reporting tools to ensure transparency.
Build strong, collaborative relationships with senior executives, stakeholders, and cross-functional teams.
Foster a culture of transparency, accountability, and continuous learning.
Partner with Solutions, Product, Sales, Marketing, Sales Strategy, Enablement, and other functional leaders to define key metrics and deliverables.
Align teams on strategy and priorities to drive successful outcomes.
Leverage data and analytics to continuously refine and adapt strategies.
Work with cross-functional teams to drive innovative solutions, ensuring that the Solutions CoE delivers maximum impact in line with Salesforce’s broader goals.
Develop and maintain data-driven dashboards that track the performance of key initiatives, identify trends, and provide actionable insights for senior leadership.
Leverage analytics to support strategic decision-making and optimize resource allocation across the Solutions Organization.
Coordinate internal resources for the flawless execution of data-driven projects and programs.
Ensure all programs are delivered on-time, within scope, and aligned with data-driven metrics.
Develop and execute detailed project/program plans to track progress using analytics and dashboards.
Measure program performance and make real-time adjustments to optimize outcomes.
Regularly brief executives and key stakeholders on project status, risks, and opportunities, utilizing data-driven insights.
Foster cross-functional collaboration to ensure strategic alignment and effective execution of global solutions projects.