Senior Director, Maintenance COE
About The Position
The Senior Director, Maintenance COE serves as the enterprise leader for maintenance excellence across the mountain division for Vail Resorts, focused on lift, fleet, snow making and building maintenance programs and accountable for defining the strategy, governance model, and operating standards that elevate asset reliability, safety, and operational performance. This inaugural role will build upon and lead the recently established Maintenance Center of Excellence, implementing consistent systems, processes, organizational capabilities, and ways of working that enable resort teams to deliver planned asset availability at optimal cost while reducing administrative burden on resort operators. Reporting to the Vice President, Mountain Division, this role builds the COE organizational structure, recruits and develops top talent, and leads the change management, training, and field support strategies required to embed new standards and sustain adoption. As the enterprise owner of maintenance, the Senior Director brings deep cross functional influence—aligning across complex stakeholder relationships, advancing maintenance and lift reliability priorities, and ensuring partnerships with vendors and contractors meet enterprise expectations for quality, cost, and delivery. This leader is accountable to the successful implementation of Enterprise Asset Management (EAM) for the company, leading the EAM Project Director to set the roadmap, change management, adoption and utilization of MaintainX, ensuring technology, process, data, and behavioral change come together to produce meaningful value. They drive reliability engineering, preventive and predictive maintenance programs, inform capital planning opportunities, setting the “gold standard” operating playbooks that strengthen lift, fleet, building, and snowmaking maintenance performance. Through strong partnership with Finance, Operations, Workforce Enablement, and resort leadership teams, the Senior Director defines strategy, performance metrics, oversees enterprise reporting, and ensures accountability for safety, compliance, ROI, and continuous improvement.
Requirements
- 12+ years of progressive Maintenance / operations leadership experience with multi-unit responsibility.
- Strong business and financial acumen.
- Strong leadership and management skills.
- Excellent analytical and problem-solving skills.
- Knowledge of regulatory requirements and ski resort operations.
- Commitment to safety and environmental stewardship.
Nice To Haves
- Proficiency in CMMS and EAM systems
- Experience in maintenance planning or asset management
Responsibilities
- Build and run the Maintenance COE as the true owner of the function within the Mountain Division—set governance, standards/SOPs, operating rhythms, and leader and frontline standards to drive consistency across all resorts.
- Oversee and own the enterprise rollout and sustained adoption of EAM: work closely with the EAM Project Director to define the roadmap, adoption KPIs, change approach, and field enablement (champions, roadshows, hypercare) to ensure durable behavior change and value capture.
- Establish enterprise asset strategies (lifts, fleet, buildings), preventive/predictive programs, including maintenance ascent program, and “gold standard” playbooks; raise planned availability, reduce downtime, and codify procedures into SOPs and PM libraries.
- Drive lift reliability goals through enterprise approach to Preventative Lift Maintenance and partner with Director of Lift Maintenance to translate the function’s lift reliability priority into standards, dashboards, and routines with resort teams; connect reliability to guest experience and operating capacity.
- Own maintenance capital planning. Drive business cases forward and champion investments into annual and multi-year projects with clear ROI tracking and OPEX/CAPEX tradeoffs. Partner closely with FP&A to resolve budget variances and deliver against targets.
- Define and drive success metrics, dashboards, and recurring performance reviews (enterprise → region → resort) for asset availability, PM compliance, safety leading indicators, ROI, and cost.
- Lead change at scale—activate and effectively delegate across stakeholders: GMs, Mountain Operations Leadership Teams, and maintenance leaders; run hyper care, roadshows, and a champions network; ensure adoption sticks beyond go-live.
- Stand up the COE org (roles, spans, decision rights), recruit/hire top talent, and build career paths and training in partnership with Workforce Enablement. Build a team culture that can drive and enable work across the COE and resort operations.
- Embed regulatory compliance and safety protocols in all maintenance work; track leading indicators and audit rigor.
- Standardize how we evaluate and manage vendors/contractors, ensuring accountability to quality, cost, and time.
- Partner credibly with resort leadership and Mountain Division stakeholders to align priorities and remove roadblocks; operate with an enterprise lens.
- Partner with enterprise teams to proactively monitor workforce risk and support the deployment of labor relations strategies aligned to business objectives within maintenance operations.
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
