Director, Small Group Sales/Account Management

BlueCross BlueShield of South Carolina•Columbia, SC

3d•Onsite

About The Position

The role is designed to maintain, increase, and manage the sales, renewal, and service activities for assigned small groups ranging from 2–50 employer lives in South Carolina. This leader will oversee the small group portfolio, including ACA metallic plans, level funded options, ICHRA, and our chamber product. Direct and manage highly skilled sales and retention teams, ensuring we have the right strategies, tools and support in place. Assist with benefit design, marketing and communication for small groups and agents and manage account manager summits and council meetings. Actively manage ongoing relationships with our agents, general agencies, and chambers of commerce to drive growth and strengthen our partnerships across the state.

Requirements

Bachelor's degree - Business Administration, Business Management, Marketing, Health Promotion, or related field.
Eight years insurance sales and marketing management experience to include training/development programs.
In-depth knowledge of group health insurance including group benefits, pricing, claims payment policy, benefit analysis, and stop loss.
Working knowledge of internal operational systems including medical management, claims, customer service, eligibility, and underwriting.
Demonstrated proficiency/performance in meeting sales goals.
Strong sales team motivation skills.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment skills.
Strong customer service, presentation, and organizational skills.
Strong demonstrated verbal and written communication skills.
Analytical or critical thinking skills.
Ability to persuade, negotiate, or influence others.
Basic business math proficiency.
Ability to handle confidential or sensitive information with discretion.
Ability to direct, motivate, and assess performance of others.
Microsoft Office.
Department of Insurance Licensure must be obtained within 60 days of hire in state employed.

Nice To Haves

ICHRA knowledge
Small Group metallic ACA
Level Funded understanding
Small Group Renewal activity
Agent distribution management experience
Experience with working Chamber of Commerce(s)
Small Group 2-50 health insurance experience

Responsibilities

Recruits, develops, trains, and guides/directs staff to meet, maintain, and increase the sales, retention, and service goals of BCBSSC products for assigned region.
Develops, implements, and manages marketing strategies for assigned region.
Develops and implements short and long-range plans and budgets within assigned region.
Assists sales as needed with presentations and hosting potential/current prospects/clients and potential/current accounts.
May assist with the renewal of existing accounts and for ensuring appropriate operational tasks are completed for the implementation of new accounts.
May assist in the sales of ancillary products.
Manages the accurate communication of specific benefits for assigned accounts to operational areas including customer service, claims, benefit files, and membership.
Coordinates with all operational departments on the administration of assigned accounts.
Monitors marketplace to identify trends in sales, competitors or product design.
Manages the coordination of issue resolution with customers/clients as it relates to implementation, renewals, and ongoing account management.
Develops and maintains excellent relationships with business partners, vendors, potential business partners, groups, agents, and brokers.