Director, Slot Operations

Seminole Hard Rock Support Services • Coconut Creek, FL

5d • Onsite

About The Position

The Director of Slot Operations is responsible for the overall leadership and direction of Slot Operations with a primary focus on Employee Relations and Recruitment. This role partners closely with property leadership to ensure fair and consistent people practices, effective recruitment strategies, regulatory compliance, and a strong employee experience aligned with Seminole Gaming standards.

Requirements

• Read, speak and write – in English. Bilingual is preferred.
• Read, analyze and interpret common technical journals, financial reports and related documents.
• Respond to inquiries or complaints from guests and team members.
• Compose and present detailed status reports.
• Work with mathematical concepts such as probability and statistical inference.
• Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions.
• Bachelor's degree in a related field or an equivalent combination of education and/or experience.
• Ten (10) or more years of slot experience including experience in an organization with 2,000+ units; technical and operational experience required.
• Three (3) or more years of experience at the director or above level.
• Experience with Slot Systems required – SDS, SMS or CMS – and ability to do queries and use performance reports to analyze data for slot product performance and department productivity.
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service.
• Demonstrated ability to develop a successful team including a qualified successor to his/her role.
• Demonstrated relationship-building with players.
• Must have experience doing slot floor performance analysis, preferably using Tangam’s SODA software.
• Must have hands-on experience on the Slot Tech duties.

Nice To Haves

• Bilingual is preferred.

Responsibilities

• Work with the President to develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc.
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives.
• Ensure department activities reflect the Seminole Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements.
• Monitor existing internal controls for efficiently and effectiveness and maintain the integrity of all Slot Department activity.
• Develop and implement Seminole Casino Coconut Creek's Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Seminole Gaming policies including business ethics guidelines.
• Analyze physical layout of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized.
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly.
• Assist in hiring, training and retaining department Team Members.
• Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc.
• Develop at least one successor for the Director role.
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
• Initiate new marketing strategies and concepts for Slot Department.
• Maintain the utmost integrity and confidentiality of all Seminole Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc.
• Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage.
• Attend on and off-site guest events.
• Create an environment where the Company’s mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol.
• Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline [phone]) of any observation of illegal acts or internal ethics violations.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Participate in special projects as assigned.
• Performs all other related and compatible duties as assigned.
• Create and ensure a fun-filled, entertaining and exciting.
• Treat guests with a sense of caring and individuality while effectively identifying their specific needs.
• Inform Supervisor of guest needs which may require special accommodations.
• Show special recognition of frequent guests.
• Maintain a safe, clean and comfortable environment for guests at all times.
• Consistently welcome guests, thank them for their loyalty, seek ways to make them comfortable and express the desire to have them return.
• Present a neat, clean and well-groomed appearance at all times.
• Maintain constant awareness of services, promotions, and events offered at the facility and inform guests.
• Handle Team Member and guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/guest satisfaction, while maintaining financial responsibility.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations.
• Maintain a professional and positive relationship with vendors, guests and co-workers.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director