Slot Host

Laguna Development Corp•Paraje, NM

2d•Onsite

About The Position

A Slot Host is responsible for monitoring and assisting guests on the casino floor to ensure a positive gaming and entertainment experience while protecting company assets and complying with all applicable regulations. This position requires adherence to Laguna Development Corporation (LDC) core values, policies, procedures, and gaming regulations established by the Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority, as well as federal and state requirements. The Slot Host manages sensitive keys and pouch pay currency banks, processes hand-pay jackpots, exchanges currency, maintains required logs and records, assists with guest concerns, and communicates effectively with slot, security, and surveillance personnel via radio. The role requires knowledge of slot machine operations, the ability to troubleshoot minor machine malfunctions, complete accurate paperwork, perform arithmetic calculations, and work independently with minimal supervision. The position also demands flexibility to work weekends, holidays, and irregular hours while maintaining professionalism, punctuality, and a team-oriented attitude. In addition to operational duties, the Slot Host plays a critical customer service role by building relationships with guests through friendly, personalized interactions, learning guest preferences, providing information on casino amenities, promotions, and special events, and ensuring timely responses to player needs. Responsibilities also include maintaining casino floor cleanliness, monitoring for suspicious activity, supporting a secure environment, and maintaining professional relationships with coworkers, vendors, and the public.

Requirements

Adherence to Laguna Development Corporation (LDC) core values, policies, procedures, and gaming regulations.
Knowledge of slot machine operations.
Ability to work independently with minimal supervision.
Flexibility to work weekends, holidays, and irregular hours.
Professionalism, punctuality, and a team-oriented attitude.
Basic computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Obtain and maintain a Pueblo of Laguna gaming license.
Obtain and maintain Title 31 Certification in compliance with the Bank Secrecy Act.
Successfully pass pre-employment alcohol/drug screening.
Successfully pass a cashier's test.
Strong problem-solving skills.
Strong decision-making skills.
Strong organizational skills.
Strong communication skills.

Nice To Haves

High school diploma or GED
Relevant work experience

Responsibilities

Monitor and assist guests on the casino floor to ensure a positive gaming and entertainment experience.
Protect company assets and comply with all applicable regulations.
Manage sensitive keys and pouch pay currency banks.
Process hand-pay jackpots.
Exchange currency.
Maintain required logs and records.
Assist with guest concerns.
Communicate effectively with slot, security, and surveillance personnel via radio.
Troubleshoot minor slot machine malfunctions.
Complete accurate paperwork.
Perform arithmetic calculations.
Build relationships with guests through friendly, personalized interactions.
Learn guest preferences.
Provide information on casino amenities, promotions, and special events.
Ensure timely responses to player needs.
Maintain casino floor cleanliness.
Monitor for suspicious activity.
Support a secure environment.
Maintain professional relationships with coworkers, vendors, and the public.