Director Services

ACI Worldwide•GA, GA

12d•Hybrid

About The Position

ACI Worldwide moves money for the world - processing more than $14 trillion in payments every day for banks, intermediaries, merchants, and billers across more than 95 countries. Our North America Banking business is at the centre of that story, and our Professional Services organisation is how we turn technology into outcomes that clients can trust. We're looking for a Director of Professional Services to lead delivery across a portfolio of strategic banking accounts in North America. This is a hands-on, high-impact leadership role: you'll own the end-to-end delivery of complex payment implementation programmes, lead a team of project managers and technical consultants, and be the face of PS to some of our most important clients. This role sits one level below the VP, Professional Services - North America, and is the engine room of regional delivery. You'll operate with real autonomy - owning your portfolio's performance, commercial health, and client relationships - while working as an integral part of the broader North America leadership team. If you're a delivery leader who thrives in complex, fast-moving environments, builds trusted client partnerships, and knows how to get the best from a talented team, this is the role for you.

Requirements

10+ years in professional services, technology delivery, or consulting, with at least 4 years leading teams that deliver complex software implementations for banking or financial services clients.
A track record of owning PS P&L and managing multi-million-dollar project portfolios, including SOW ownership, change control, and revenue accountability.
Proven ability to build and sustain executive-level client relationships.
Experience leading and developing delivery teams: hiring, coaching, managing performance, and creating a culture where people grow and stay.
Payments or financial technology domain knowledge.
The judgement to operate independently.
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

Nice To Haves

Prior experience with ACI products is a genuine advantage.

Responsibilities

Lead delivery across a portfolio of strategic banking accounts, owning end-to-end accountability for complex, multi-stream payment implementation programmes, ensuring they land on time, within scope, and on budget.
Set the pace, maintain delivery rigour, and be the senior escalation point when things get hard.
Build and run a high-performing PS team of around 20-30 project managers, technical consultants, and business analysts, including hiring, developing people, managing performance, and creating a positive work environment.
Own the client relationship as a trusted partner, leading steering committees, running executive business reviews, and identifying opportunities to expand ACI's footprint within accounts.
Manage the commercial health of the portfolio, owning the P&L, tracking revenue recognition, utilisation, margin, and project financials, reviewing and approving Statements of Work and change orders, and contributing to pre-sales scoping and solutioning.
Drive operational discipline, including RAG status reporting, resource management, timesheet compliance, and portfolio dashboards, and championing adoption of PS tools, methodologies, and best practices.
Contribute to the PS organisation's growth as an active member of the NA PS leadership team, contributing to regional and global initiatives.