Director, Services - P&C Software Implementation

Majesco•United States,

23h•$160,000 - $185,000•Remote

About The Position

Majesco is a leader in intelligent SaaS solutions for the P&C, L&AH, and Pension & Retirement markets, built with an AI-native vision. They offer a robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration, all designed to simplify complexity and enhance business outcomes for clients. Their native-cloud SaaS platform provides agility to adapt to evolving market expectations and accelerate innovation. With a strong track record of implementations and a large customer base, Majesco is a trusted partner for the future of insurance and pension & retirement technology. This role involves collaborating with experienced leaders and global teams to build and scale AI-native solutions, solve complex challenges, and drive innovation from concept to production. It's a place where expertise is valued, judgment is trusted, and work helps define the future of intelligent insurance and retirement technology.

Requirements

10+ years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations.
Proven success leading large-scale transformation programs ($5M–$20M+) across multi-disciplinary, multi-vendor teams.
Deep understanding of insurance operations, data, and digital enablement — ideally in P&C, with openness to all insurance lines.
Strong command of delivery governance, risk management, and financial control.
Hands-on experience with Agile delivery models, NetSuite, Jira, and modern delivery toolchains.
Executive presence with the ability to operate comfortably in both boardroom discussions and delivery execution forums.
Bachelor’s degree required

Nice To Haves

PMP, CPCU, or Scrum Master certification preferred.

Responsibilities

Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery programs, ensuring commitments on timeline, quality, scope, and margin are met.
Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, and delivery details, intervening early when outcomes drift.
Drive delivery through measurable business outcomes, holding teams accountable for results rather than process adherence alone.
Take decisive ownership during high-pressure delivery moments, providing clarity, direction, and resolution rather than escalation loops.
Anticipate delivery, financial, and stakeholder risks through experience, data, and pattern recognition — acting before issues impact clients or results.
Own production readiness, go-live quality, and post–go-live stability, ensuring strong operational outcomes and sustained client confidence.
Accelerate delivery performance through effective use of tooling, automation, and emerging AI capabilities across planning, execution, and reporting.
Partner directly with client executives and steering committees to align technology delivery with business strategy and value realization.
Oversee financial governance, forecasting, and profitability across programs, using systems such as NetSuite to ensure transparency and control.
Build strong, accountable delivery leaders by coaching project managers and program leads to operate with ownership, discipline, and clarity.