Director, Services

Majesco•Remote Working, United States

2d•Remote

About The Position

Majesco is a leader in AI-native SaaS solutions for the P&C, L&AH, and Pension & Retirement markets. They have reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. Their robust product portfolio includes core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration, all enhanced with AI and Agentic AI. Majesco's native-cloud SaaS platform provides agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With over 1400 implementations and more than 375 customers worldwide, Majesco is a trusted solution powering the future of insurance and pension & retirement. This role involves joining a team leading the insurance and retirement industry through the AI revolution, collaborating with experienced leaders and global teams to build and scale AI-native solutions. It's a place where expertise is trusted, judgment is valued, and work defines the future of intelligent insurance and retirement technology.

Requirements

10 plus years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations.
Proven success leading large-scale transformation programs ($5M–$20M+) across multi-disciplinary, multi-vendor teams.
Strong command of delivery governance, risk management, and financial control.
Hands-on experience with Agile delivery models, NetSuite, Jira, and modern delivery toolchains.
Executive presence with the ability to operate comfortably in both boardroom discussions and delivery execution forums.
Bachelor’s degree required.

Nice To Haves

Strong expertise in Life, Health, and Annuity insurance is ideal, particularly across individual or group Life, Health, Annuity, or Group Benefits platforms.
Deep understanding of retirement or pension platforms preferred.
PMP, LOMA, FLMI, or Scrum Master certification preferred.

Responsibilities

Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery programs, ensuring commitments on timeline, quality, scope, and margin are met.
Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, and delivery details, intervening early when outcomes drift.
Drive delivery through measurable business outcomes, holding teams accountable for results rather than process adherence alone.
Take decisive ownership during high-pressure delivery moments, providing clarity, direction, and resolution rather than escalation loops.
Anticipate delivery, financial, and stakeholder risks through experience, data, and pattern recognition — acting before issues impact clients or results.
Own production readiness, go-live quality, and post–go-live stability, ensuring strong operational outcomes and sustained client confidence.
Accelerate delivery performance through effective use of tooling, automation, and emerging AI capabilities across planning, execution, and reporting.
Partner directly with client executives and steering committees to align technology delivery with business strategy and value realization.
Oversee financial governance, forecasting, and profitability across programs, using systems such as NetSuite to ensure transparency and control.
Build strong, accountable delivery leaders by coaching project managers and program leads to operate with ownership, discipline, and clarity.