Application Services Director

Central California Alliance for Health•Santa Cruz, CA

3d•Hybrid

About The Position

The Alliance is seeking an Application Services Director to oversee the Application Services Department. This position reports to the Chief Information Officer and is responsible for providing strategic management oversight in implementing, directing, and monitoring the department's functions. The Director will direct the Application Services Department, act as a subject matter expert, and provide direction and advice on application development functions and overall business operations. This role also involves managing and supervising the Application Services Department staff. The team's mission is to manage, develop, and integrate software solutions for the Alliance to ensure mission goals and regulatory requirements are processed efficiently, timely, and accurately. Their vision is to be a trusted partner in delivering software solutions and process automation, empowering Alliance staff to provide integrated member care and achieve operational excellence through efficiency, accuracy, and confidence. This position can be located in one of the Alliance's service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or remotely in California, with expected travel to Alliance service areas approximately once a quarter. The candidate must reside in California upon hire.

Requirements

Methods and techniques associated with executing the full Application Management Lifecycle (ALM) & Software Development Lifecycle (SDLC), including analysis, technical design, development, testing, release, and support
Software development processes
Software and systems architecture development
Promoting and applying change management principles
Secure healthcare electronic information exchange, including protocol standards, messaging standards, data types and elements
Ability to direct, manage, supervise, mentor, train and evaluate the work of staff
Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
Act as a technical resource and explain complex laws, regulations, processes, and programs related to area of responsibility
Demonstrate strong analytical skills, accurately collect, manage and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
Review and assess overall department function, core work, goals and structure, develop and implement short- and long-term planning to achieve strategic plans, and complete an annual department assessment
Bachelor’s degree in Computer Science, Management Information Systems or a related field
A minimum of ten years of experience related to application services and development and electronic data interchange
Including a minimum of three years of experience in a healthcare environment
Including a minimum of three years of management-level experience
A Master’s degree may substitute for two years of the required experience
An equivalent combination of education and experience may be qualifying
Must reside in California upon hire
Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Nice To Haves

Experience in large scale, enterprise software implementation (Claims, Care Management, ERP or CRM experience a plus)
Be well-versed in application development best practices, including the design of reference architecture
Enhance operations by establishing metrics, analyzing processes, and implementing standard methodologies and tools to ensure high-quality deliverables
Operationalize the organization's strategic vision for enterprise applications and operational efficiency
Have skill in reducing barriers and moving the work forward
Be collaborative and a true team player, with strength in mentoring teams
Be effective at managing priorities and deadlines and empowering teams to do their best work

Responsibilities

Provides strategic management oversight in implementing, directing and monitoring the Alliance’s Application Services Department functions
Directs the Application Services Department, acts as a subject matter expert, and provides direction and advice on application development functions and overall business operations
Directs, manages and supervises Application Services Department staff