Director, ServiceNow Experience & OCM
About The Position
The Director, CargillNow Experience & OCM creates effective and engaging experiences for a variety of audiences. This is a highly visible opportunity to influence how employees connect, collaborate, creating a simpler, smarter and more engaging experience on a global scale. As a recognized subject matter expert in organizational change management, communication and training, this individual will shape the experience for more than 150,000 employees globally, accelerating adoption and unlocking the full value of CargillNow. This leader partners closely with key stakeholders to create strategies and executes plans to ensure complex concepts are translated into easily understandable and engaging learning experiences, materials and communication to achieve measurable learning outcomes.
Requirements
- Minimum requirement of 10 years of relevant work experience including leading organizational change management, communications, or learning initiatives.
- Proven experience leading large-scale business, process, and technology transformations, including driving organizational change, stakeholder alignment, communications, and adoption across global, geographically dispersed organizations to achieve business outcomes.
- Demonstrated ability to design, influence, communicate, and engage senior leaders and cross-functional stakeholders.
Nice To Haves
- Experience leading adoption and employee engagement for ServiceNow or similar enterprise platforms.
- Experience designing and implementing role-based training and learning programs.
- Experience establishing governance, standards, and best practices for change management, communications, and user adoption across complex organizations.
- Demonstrated use of adoption, readiness, satisfaction, and business outcome metrics to drive continuous improvement.
Responsibilities
- Lead the development and execution of the CargillNow organizational change management (OCM) and employee experience strategy.
- Establish governance, standards and best practices for change management, communications, training, and user adoption.
- Develop stakeholder engagement strategies that build executive sponsorship, organizational alignment, reinforce key messages, and drive accountability for change outcomes.
- Conduct stakeholder, change impact, and organizational readiness assessments to identify risks, opportunities, and required interventions.
- Lead communication planning and execution for platform enhancements, releases, and enterprise initiatives.
- Create and oversee role-based learning and training strategies that prepare employees, managers, and leaders for new ways of working.
- Partner with UX, Product, and Platform teams to improve usability, employee experience, engagement, and adoption of the platform.
- Build and manage change champion and stakeholder networks to accelerate adoption and gather feedback.
- Monitor adoption, readiness, employee sentiment, training effectiveness, and business value metrics; implement corrective actions as needed.
- Identify and address change risks, resistance, and adoption barriers through targeted interventions.
- Drive cross-functional alignment across CargillNow, functional product teams, and related employee experience initiatives.
- Lead continuous improvement efforts to ensure sustainable adoption, measurable business outcomes, and consistent employee experience.
- Support the evaluation of proposed initiatives by documenting expected business outcomes, benefits, and success measures to help prioritize investments that maximize organizational value.
Benefits
- medical and/or other benefits dependent on the position offered and hours worked
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
