Dir. Services Architects
UKG•,
•$163,900 - $235,550
About The Position
As Director, Service Architecture, you will lead a team that shapes service strategies for complex customer opportunities. You will guide how we assess customer needs, define services scope, and build implementation approaches that are practical, scalable, and aligned to business value. This role involves leading and coaching Service Architects, partnering with various internal teams, reviewing customer requirements, building repeatable methods, using data to improve outcomes, and supporting executive-level customer conversations.
Requirements
- Experience leading teams that design services, solutions, or implementation strategies for enterprise software customers
- Experience partnering across sales, consulting, and delivery functions to support complex customer opportunities
- Experience presenting recommendations and influencing decisions with senior leaders and customers
- Bachelor’s degree or equivalent practical experience
Nice To Haves
- Experience with workforce management, human capital management, payroll, or adjacent enterprise software solutions
- Experience creating operating models, governance, and quality standards for solution design or service architecture teams
- Experience improving pre-sales to delivery handoffs and reducing implementation risk
- Experience working in a fast-paced, matrixed organization
Responsibilities
- Lead and coach Service Architects to create clear, high-quality service strategies for complex customer engagements
- Partner with sales, services, product, and delivery leaders to align solution approach, services scope, risk, and customer outcomes
- Review customer requirements and translate them into implementation strategies, staffing models, timelines, and service recommendations
- Build repeatable methods, tools, and governance that improve consistency, speed, and quality across service design work
- Use data and team feedback to improve win rates, project readiness, and delivery success
- Support executive-level customer conversations by explaining service approaches, tradeoffs, and value in simple business terms
Benefits
- Flexibility that’s real
- Benefits you can count on
- Performance-based bonus plan
- Restricted stock unit awards
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What This Job Offers
Job Type
Full-time
Career Level
Director
