Director – SAP S/4 Service Delivery

SOLVENTUM•Remote - Wisconsin, WI

6d•$246,800 - $339,350•Remote

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. Solventum enables better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Requirements

Bachelor’s Degree or higher
15 plus years of experience in IT Service Delivery or Technology Delivery
12 plus years of SAP Implementations and or SAP Service Delivery
5 years of managing large SAP Service Delivery
5 years of managing large global teams of 50+ people
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

5 plus years of experience in Manufacturing Industry
3 years of experience in Healthcare or Medtech Industry
Service Delivery
IT Operations
Business Stakeholders Management

Responsibilities

Own end-to-end SAP S/4HANA production support and service delivery across all regions.
Ensure high system availability, performance, and reliability aligned with business SLAs.
Lead incident, problem, and change management processes to minimize business disruptions.
Establish and run a 24x7 global support model with clear escalation paths.
Ensure robust hypercare, release management, and transport governance processes.
Drive risk mitigation strategies for production deployments (e.g., major releases, go-lives).
Maintain disaster recovery and business continuity plans for SAP systems.
Lead command centers during critical events and go-live periods.
Manage global Application Management Services (AMS) partners and vendors.
Define and enforce SLAs, KPIs, and operational metrics.
Drive vendor performance through governance frameworks and regular reviews.
Optimize cost and improve service quality through strategic vendor management.
Partner closely with business leaders, IT leadership, and functional teams to align priorities.
Act as the single point of accountability for SAP production support.
Communicate system performance, risks, and improvements to executive stakeholders.
Ensure business satisfaction and alignment with IT service delivery.
Drive automation, AI/ML-based monitoring, and proactive issue resolution.
Implement best practices in ITIL service management.
Lead initiatives to improve system performance, user experience, and operational efficiency.
Support ongoing S/4HANA enhancements, upgrades, and innovation programs.
Build and lead a high-performing global SAP support organization.
Foster strong collaboration across onshore/offshore teams.
Mentor and develop team members, promoting a culture of accountability and excellence.
Ensure proper resource planning and skill development.
Comply with corporate policies, procedures and security standards while performing assigned duties.