Director, Sales Tools & Content Management, US Commercial Bank

BMO•Chicago, IL

5d•$164,400 - $285,600•Onsite

About The Position

The Director, Sales Tools & Content Management owns the end‑to‑end strategy and execution of sales tools and enablement content for US Commercial Bank. The role ensures the design and integration of scalable, intuitive sales solutions within core platforms, ensuring that sellers can execute efficiently within their day‑to‑day workflows. This role connects content design, digital content management, and sales solution implementation to drive seller effectiveness, productivity, and business results within the US Commercial franchise.

Requirements

Typically 9+ years of relevant experience and post-secondary degree in a related field or equivalent experience
Deep expertise in sales platforms, CRM ecosystems, and digital enablement technologies
Proven ability to lead tool adoption, platform transformation, and workflow integration initiatives
Strong understanding of sales processes and front-line seller needs in a commercial banking context
Expertise in: Sales platforms (e.g., Salesforce, Seismic) and ecosystem integration
Product delivery, Agile development, and solution implementation
Data-driven decision making, usage analytics, and performance measurement
Stakeholder leadership across Sales, Technology, Product, and Marketing
Advanced proficiency in: Information architecture and platform design
Change management and adoption strategy
Design thinking with a focus on user experience and workflow optimization
Digital fluency and tool innovation
Content design, technical writing, and storytelling
Multimedia and visualization tools
Leadership & Impact Drives a platform, tool-enabled sales culture
Balances innovation with governance, risk management, and scalability
Leads cross-functional teams to deliver measurable improvements in seller productivity and business performance

Responsibilities

Define and execute a sales tool and platform strategy aligned to business priorities and front‑line sales workflows
Translate business needs into practical, scalable sales solutions and digital capabilities
Lead implementation of new tools, features, and enhancements with a focus on speed to value and measurable impact
Ensure enablement assets are role‑based, practical, and easily discoverable within core sales workflows
Ensure readiness through playbooks, toolkits, and just‑in‑time learning assets
Own content lifecycle management, including standards, governance, and ongoing optimization in accordance with the risk management framework.
Reduce redundancy and low‑value materials by establishing clear ownership, review cadences, and retirement processes
Ensure content is designed for usability, actionability, and scalability, not just information delivery
Oversee the digital organization, tagging, and maintenance of sales content across enablement platforms
Use data and usage insights to continuously improve content structure, accessibility, and relevance
Partner with key stakeholders to ensure sales content and enablement solutions are embedded into core sales platforms to support seller workflows and adoption.
Drive deep integration of enablement solutions into core platforms
Partner with Product, Marketing, Sales Enablement, and Technology to translate strategy into usable sales solutions
Lead the implementation of new tools and content approaches, ensuring adoption readiness and seller impact
Enable strong field adoption through embedded learning, reinforcement, and clear change communication