Director Sales Support

OTO Development•Spartanburg, SC

27d

About The Position

OTO Development is seeking a highly adaptable, results-driven Director of Sales Support to join its corporate sales team. The role serves as an interim sales leader for hotel properties across the portfolio during transitions, such as leaves of absence, vacancies, or special projects. It involves hands-on leadership, revenue-driving initiatives, and strategic collaboration with on-site and regional teams. The position requires extensive travel, with the description stating up to 90% travel in the position summary and up to 100% in the travel requirements. The Director of Sales Support acts as Director of Sales or Sales Leader at assigned properties, maintains sales operations and client relationships, and executes or develops sales plans suited to property needs and market conditions. The role also supports sales-team onboarding and training, contributes to corporate and regional projects, and maintains reporting and documentation to support smooth handoffs. The position represents the company and upholds brand standards across assignments. OTO Development is an industry-leading hotel development and management company that owns and operates upscale select-service, extended-stay, and lifestyle hotels in key U.S. markets. The company offers competitive pay and benefit programs.

Requirements

5+ years of hotel sales leadership experience, including experience as a Director of Sales or in a similar role.
Ability to quickly assess a property’s sales operations and adapt to a variety of brand standards and market types.
Strong interpersonal, leadership, and organizational skills.
Willingness and ability to travel up to 90% of the time, often on short notice; the travel section states up to 100% travel, outside the local area and overnight.
Proficiency in hotel sales systems such as Delphi.fdc, Opera, and CI/TY; CRM tools; and Microsoft Office Suite.
Flexibility and professionalism to represent the company at various properties across brands and markets.
Ability to walk and stand for extended periods as the job dictates.

Nice To Haves

Bachelor’s degree in Hospitality, Business, or a related field is preferred.
Experience with multiple hotel brands, such as Hilton, Marriott, IHG, or Hyatt.
Strong problem-solving skills and the ability to work independently and efficiently in high-pressure situations.
Enthusiastic team player who embraces change and thrives on new challenges.
Excellent verbal and written communication skills.

Responsibilities

Serve as the acting Director of Sales or Sales Leader at assigned hotel properties during interim periods.
Maintain continuity of sales operations and client relationships during leadership gaps or transitions.
Execute existing sales strategies and develop plans tailored to each property’s needs, market conditions, and business mix.
Drive top-line revenue by managing key accounts, conducting sales calls, and leading team efforts.
Collaborate with revenue management and hotel leadership to optimize performance and pricing strategies.
Support onboarding and training of new sales team members at assigned properties.
Lead or contribute to special corporate or regional projects, including pre-opening support, system implementations, brand transitions, or sales audits.
Maintain accurate reporting and documentation during each assignment to ensure smooth handoffs and knowledge transfer.
Serve as a brand ambassador and uphold brand standards across all assignments.