Director Sales Operations

Ford • Dearborn, MI

6d • Hybrid

About The Position

As the Director of U.S. Sales Operations, you will serve as a key leader responsible for the strategic framework and operational execution of Ford Credit’s U.S. Sales organization. This role leads a diverse team of professionals, located in multiple sites, to optimize dealer service, manage large-scale initiatives and programs, and provide critical business insights to executive leadership.

Requirements

• Extensive success in sales operations or automotive finance with deep knowledge of dealership operations, wholesale financing, and retail processes
• A self-starter with a strategic mindset capable of managing a diverse range of specialties and designing next-generation business frameworks.
• Proven ability to lead large-scale project implementations and manage complex product rollouts
• Broad understanding of Learning & Development and training processes to drive employee and dealer growth
• Exceptional communication and negotiation skills; comfortable influencing senior leadership and navigating difficult conversations
• Strong ability to interpret data and champion technological improvements to enhance sales consultancy and training
• Demonstrated commitment to building relationships, competing like a challenger, and caring for each other

Responsibilities

• Lead the development and oversight of key initiatives and strategies to deliver Ford Credit’s plan
• Lead business process redesign efforts to enhance sales team efficiency and optimize the utilization of key performance tools to deliver superior dealer satisfaction and drive results
• Empower and lead the Inside Sales organization to deliver against core performance targets while optimizing service delivery models
• Research and design next-generation Performance Consulting frameworks to provide best-in-class support to the dealer network while prioritizing company initiatives
• Oversee the U.S. Wholesale program, optimizing initiatives such as the Floorplan Assistance Program (FPA), Partnership Rewards (PRP), and Dealer Cash Management (DCMA)
• Guide teams in delivery of Sales training, collaborating with Learning & Development to design and deliver employee and dealer training
• Direct the strategy for delivering fee income objectives in collaboration with field sales and product marketing
• Oversee support to the Vice President of U.S. Sales Operations, including facilitation of key meetings, and development and maintenance of performance dashboards (L2/L3 Bowlers) to track progress against Sales objectives
• Lead the execution of critical relationship-building initiatives, such as the "Partners in Quality" program
• Interface with the Product Org and Product Marketing to implement enhancements; ensuring the "Dealer Voice" is embedded into all projects and product rollouts.
• Champion compliance and procedural discipline
• Lead, mentor, and develop a high-performing, diverse team of employees, fostering a culture of collaboration and continuous improvement
• Proactively support employee engagement and diversity initiatives to develop a robust talent pipeline

Benefits

• Generous PTO
• Retirement plans
• Savings plans
• Stock investment plans
• Incentive compensation
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days
• Paid parental leave
• New parent ramp-up programs
• Subsidized back-up child care
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed