Director Sales Operations
About The Position
As a Federated Insurance Director, Sales Operations, you will play a critical leadership role in driving the evolution, effectiveness, and scalability of our sales organization. You will lead the strategies, processes, technologies, and performance frameworks that enable sustainable growth, improve productivity, and enhance the customer experience. In this role, you will provide strategic leadership across Sales Operations, Technology & AI Enablement, Lead Generation, and Growth Strategy Execution. You will partner closely with sales leaders and key stakeholders to optimize sales performance, streamline operations, drive technology adoption, and identify new opportunities for growth. A key focus of this position is integrating Artificial Intelligence (AI) across the sales lifecycle to transform customer engagement, lead generation, and business outcomes. You will also provide strategic oversight for Polaris, champion continuous improvement initiatives, support direct channel growth, enhance association and distribution programs, and leverage data-driven insights to help shape the future of our sales organization.
Requirements
- University Degree, College Diploma, or an equivalent combination of education and experience
- Minimum 10 years of progressive experience in sales operations, business operations, or related leadership roles
- Minimum 5 years of leadership experience with responsibility for strategic initiatives and team management
- Experience implementing technology solutions and driving operational transformation
- Demonstrated experience with performance metrics, analytics, process optimization, and growth initiatives
- Strong knowledge of CRM platforms, AI-enabled technologies, sales enablement tools, and Microsoft Office applications
- Insurance industry experience
- Valid driver's license in good standing
Nice To Haves
- Bilingualism in English and French is considered an asset
Responsibilities
- Providing strategic leadership and driving organizational change
- Building collaborative partnerships across teams and stakeholders
- Leveraging data and analytics to inform decision-making
- Identifying opportunities for continuous improvement and innovation
- Leading technology adoption and operational transformation initiatives
- Problem-solving and implementing scalable business solutions
- Managing multiple priorities while driving business results
- Influencing and supporting growth-focused strategies
- Championing customer-centric thinking and engagement excellence
- Integrating Artificial Intelligence (AI) across the sales lifecycle
- Providing strategic oversight for Polaris
- Championing continuous improvement initiatives
- Supporting direct channel growth
- Enhancing association and distribution programs
- Leveraging data-driven insights to help shape the future of our sales organization
Benefits
- Hybrid work model (up to 2 days per week from home, with added flexibility)
- Competitive salaries
- Employee share purchase plan
- Pension plans
- RRSP
- Discounts on staff insurance
- Flexible health benefits
- Early leave days
- Wellness programs
- Rewards and recognition programs
- Education assistance (for CIP, FCIP, CRM or other desired courses)
- Internal mobility
- Leadership training
- Mentoring programs
- Donation matching
- Team volunteer days
- Pay transparency
- Robust Total Rewards program (includes benefits, wellness support, and other meaningful perks)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
