Director, Sales Operation

Candescent•Atlanta, GA

About The Position

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Job Overview We are seeking a strategic, results-driven Director of Sales Operations to lead and scale our revenue operations function. This role drives disciplined, profitable growth across the full revenue lifecycle— new business, expansion, and renewals —through data-driven decision-making, rigorous performance management, and strong cross-functional execution. The ideal candidate is both a strategist and operator: a trusted partner to Sales, Customer Success, Finance, Marketing, and Product who can manage multiple high-impact initiatives simultaneously and drive them to completion.

Requirements

10+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B environment
3+ years of people leadership experience
Proven ownership of a renewals and retention motion with measurable impact on GRR/NRR
Strong background in territory and quota planning, forecasting, and performance management
Excellent analytical, problem-solving, and project management skills
Executive-level communication and stakeholder management capabilities
Bachelor’s degree in Business, Finance, Economics, or work experience

Nice To Haves

Deep understanding of B2B and FinTech sales models
Experience supporting both direct and indirect sales motions
Strong business acumen with a data-first mindset
Comfortable operating in a high-growth, fast-paced, and ambiguous environment

Responsibilities

Own the end-to-end renewals operating model, including process design, timelines, ownership, escalation paths, and systems
Develop and operationalize retention strategies to improve Gross and Net Revenue Retention (GRR/NRR) , reduce churn, and drive expansion
Implement account health scoring and early-warning indicators to proactively identify and mitigate renewal risk
Partner with Sales and Customer Success on renewal playbooks, segmentation, pricing/uplift strategies, and incentive alignment
Establish disciplined renewal forecasting with clear pipeline visibility by segment, cohort, and stage
Lead annual and quarterly sales planning, including headcount modeling, territory design, and quota setting
Build equitable, scalable territory and quota models aligned to growth and profitability goals
Drive alignment across Sales, Finance, and Executive Leadership on planning and forecasting assumptions
Design and oversee KPI frameworks across the full funnel and renewal lifecycle (pipeline, conversion, attainment, productivity, renewal rate, churn, GRR, NRR)
Monitor leading and lagging indicators; surface trends, risks, and opportunities to senior leadership
Translate complex data into actionable insights that drive performance improvement
Consolidate data and analyze trends to support accurate new-business and renewals forecasting
Partner with revenue leaders to diagnose performance drivers and develop data-backed action plans
Deliver recurring reporting for executive and board-level reviews
Identify and implement process improvements to reduce friction and increase sales efficiency
Standardize best practices in sales methodology, pipeline management, and performance tracking
Act as a strategic advisor to sales leadership on operational readiness, incentives, and scale
Lead, develop, and scale a high-performing Sales Operations team
Foster a culture of data literacy, accountability, and continuous improvement
Mentor team members and support career development