Director Sales, Connected Services

Honeywell•Houston, TX

17h•$198,000 - $285,000•Remote

About The Position

The Director Sales, Connected Services drives profitable growth, customer adoption, and retention of Connected Services solutions for the Gas Detection industry across targeted industrial markets globally. This leader owns the end-to-end commercial strategy and execution, including customer acquisition, deployment excellence, customer success, renewals, and expansion sales. The role leads a cross-functional commercial organization comprising Customer Success Managers, Sales Representatives, Deployment Engineers, and Business Development Managers. The Director builds a scalable go-to-market and service delivery model that turns connected offerings into sustained customer outcomes and recurring revenue growth. As the senior commercial leader for Connected Solutions in the Gas Detection space, the Director coordinates closely with Product Management, Engineering, Operations, Marketing, and Technical Support across the complete customer lifecycle. The position is based in the United States, is fully remote, and requires 50% domestic and international travel.

Requirements

10+ years of commercial leadership experience in industrial technology, software, SaaS, IoT, automation, connected products, or services.
Demonstrated success leading multifunctional teams spanning sales and customer delivery.
Proven ability to grow recurring revenue, subscriptions, services, or other lifecycle-based commercial models.
Experience leading complex enterprise sales cycles and building executive customer relationships.
Strong financial acumen, including forecasting, pipeline management, pricing, margin, and investment trade-offs.

Nice To Haves

Bachelor’s degree in engineering, business, technology, or a related field.
MBA or advanced business degree.
Experience with Industrial IoT, connected worker solutions, industrial safety, asset management, operational technology, or digital transformation.
Experience in the Gas Detection industry.
Experience scaling a new offer, commercial model, or regional go-to-market organization.
Knowledge of channel enablement and direct enterprise selling models.

Responsibilities

Develop and execute the Connected Services commercial strategy, annual operating plan, and growth priorities.
Own global revenue, bookings, annual recurring revenue, renewal, expansion, pipeline, and profitability objectives.
Drive enterprise customer market penetration and acquisition through consultative, value-based selling.
Establish operating rhythms for forecasting, pipeline reviews, account planning, and performance management.
Lead, coach, and develop Sales Representatives and Business Development Managers.
Build a qualified pipeline of new-logo, installed-base, channel, renewal, and upsell opportunities.
Lead strategic pursuits, executive customer engagements, commercial negotiations, and deal closure.
Develop go-to-market plays for priority segments and enable channel partners to position connected solutions.
Lead Customer Success to maximize customer adoption, utilization, satisfaction, retention, and account growth.
Implement customer health reviews, Quarterly Business Reviews, success plans, and executive engagement routines.
Identify adoption barriers and coordinate corrective actions across commercial, product, and support teams.
Create structured renewal and expansion plans that translate realized value into long-term customer growth.
Lead Deployment Engineers responsible for solution onboarding, account activation, device or user setup, commissioning, and training.
Ensure smooth handoffs from sales to deployment and from deployment to ongoing customer success.
Establish repeatable deployment standards, readiness criteria, playbooks, escalation paths, and quality measures.
Partner with Technical Support and Engineering to improve uptime, issue resolution, and the customer experience.
Bring customer and market insights into product roadmaps, service design, and commercialization priorities.
Align Sales, Marketing, Product Management, Engineering, Operations, and Support around customer outcomes and growth goals.
Monitor competitive activity, market trends, and customer requirements to identify opportunities and risks.
Represent the Connected Solutions business in executive customer meetings, partner discussions, and relevant industry forums.
Deliver performance against KPIs, including revenue and recurring revenue growth, acquisition and pipeline coverage, renewal and retention, customer adoption and health, deployment quality and timing, expansion, forecast accuracy, gross margin, and cost to serve.