Director, Sales Business Partner

Twilio

1d•$171,120 - $251,600•Remote

About The Position

We are seeking a Director, Sales Business Partners to lead and scale a team of strategic Sales Business Partners (SBP) who serve as the right hand to sales leaders across the organization. SBPs act as strategic advisors and hands-on business operations managers supporting sales leaders in running and planning their businesses. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. In addition to leading an SBP team, you will serve as the SBP to a multi-billion dollar sales leader providing hands-on strategic leadership and support. The Director of Sales Business Partners role reports to the Senior Director of Global Sales Business Partners The ideal candidate will be a strategic leader with deep GTM knowledge and experience partnering with senior sales executives in the software/tech industry, specifically in sales strategy, planning and operations roles at enterprise scale. You will champion a sales-first mindset within your team, instill a deep understanding of sales processes, GTM strategies and operational goals. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders ( Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics, GTM Enablement) and company-wide cross-functional teams such as HR, finance, marketing, product and more.

Requirements

10+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).
Demonstrated experience leading and developing a high-performing sales business partner function supporting senior sales leaders; including direct people management responsibilities
Proven ability to champion a “think like” a sales leader mindset, anticipate sales leaders’ needs and drive execution.
Deep knowledge of sales strategy, GTM models, planning and operations for large-scale, growth sales organizations.
Exceptional leadership, communication and interpersonal skills with ability to influence and align senior leadership and teams.
Customer centric approach with a focus on integrating customer insights and sales know-how into business strategy and execution.
Exceptional problem-solving skills, analytical mindset, and ability to navigate ambiguity
Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization.
Strong proficiency in sales planning and operations including sales coverage, segmentation, territory carving, sales compensation strategy and other functions required to partner successfully with peer Strategic Operations function.
Champion a “win as a team” mindset, creating an environment where team members support each other, celebrate successes and have fun while driving results.
Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.

Nice To Haves

Sales Operations related experience in consumption / usage models is preferred

Responsibilities

Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success.
Build a high-performance culture focused on collaboration, accountability and growth.
Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities.
Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team.
Business partner to GTM leaders; challenge the status quo.
Shape & execute business strategy to address risks / obstacles / opportunities.
Translate strategy into actionable operational plans & execute.
Voice of sales in cross-functional initiatives.
Execute operational cadences.
Manage forecast and pipeline health; drive predictability for month/quarter/year.
Provide business performance insights; facilitate decision-making.
Produce recurring & ad hoc exec business updates.
Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr & Quota operationalization) in alignment with Strategic Operations peer function.
Drive local implementation & adoption of transformational programs and sales initiatives
Identify, plan and execute according to local needs.
Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.
Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning.
Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.