Director, Risk and Compliance

Mad Mobile Inc • Tampa, FL

2d • Onsite

About The Position

We are seeking a strategic, hands-on Director, of Risk & Compliance to build and scale a best-in-class risk and compliance program across our payments, POS, and SaaS platforms. This role will lead companies risk management, regulatory compliance, and product compliance initiatives—ensuring we meet evolving requirements while enabling innovation and growth. This role is deeply embedded in the product lifecycle, ensuring “compliance by design” across fintech offerings. You will partner cross-functionally with Product, Engineering, Finance, Legal, and Operations to manage regulatory risk, support new product launches, and strengthen our control environment.

Requirements

• 8–12+ years in risk, compliance, or fintech regulatory roles
• Experience in payments, POS, merchant acquiring, or fintech platforms
• Deep knowledge of PCI DSS and cardholder data environments
• Deep knowledge of Payments ecosystem (acquirers, processors, ISOs)
• Deep knowledge of Regulatory frameworks (BSA/AML, money transmission, NACHA, card network rules)
• Proven experience building or scaling compliance programs in a high-growth SaaS or fintech environment
• Strong leadership and stakeholder management experience
• Must be legally authorized to work in the United States (U.S. Citizens, Green Card holders, or valid EAD holders). Sponsorship is not available for this role.

Nice To Haves

• Experience in restaurant or retail technology ecosystems (similar to SpotOn/Toast focus)
• Familiarity with integrated POS + payments platforms
• Certifications such as CRCM, CAMS, CISA, or PCI ISA/QSA exposure
• Experience supporting product-led organizations with embedded compliance

Responsibilities

• Build and lead Mad Mobile’s enterprise risk management (ERM) and compliance programs
• Establish governance frameworks, policies, and internal controls across payments, POS, and SaaS offerings
• Develop risk appetite, KRIs/KPIs, and reporting for executive leadership and board-level visibility
• Own compliance for payment processing, merchant acquiring, and fintech products
• Ensure adherence to PCI DSS and cardholder data security standards (critical in POS/payment ecosystems)
• Ensure adherence to Money transmitter and payments regulations (state, federal, and global where applicable)
• Ensure adherence to Card network rules (Visa, Mastercard, etc.)
• Partner with Product to embed compliance into new product development and enhancements
• Oversee fraud, chargeback, and transaction risk strategies
• Implement risk monitoring frameworks for merchants, partners, and transactions
• Collaborate with Data/Engineering to leverage analytics and machine learning for risk detection
• Align with industry practices such as tokenization, encryption, and layered payment security used by companies like Shift4
• Lead internal and external audits (PCI, SOC x`)
• Manage relationships with regulators, auditors, and banking/payment partners
• Maintain licensing and regulatory filings (e.g., money transmission where applicable)
• Design and scale a compliance management system (CMS) aligned with fintech best practices
• Develop testing, monitoring, and issue remediation processes
• Ensure ongoing regulatory change management and impact assessment
• Serve as a trusted advisor to Product, Engineering, and GTM teams
• Participate in product reviews to ensure regulatory requirements are met pre-launch
• Act as a compliance representative on risk committees and governance forums
• Build and manage a high-performing risk and compliance team
• Foster a culture of accountability, transparency, and continuous improvement

Benefits

• Health Coverage: 90% company-paid premiums for medical, dental, and vision under our HDHP plan, or a robust buy-up plan with 60% company coverage.
• Retirement Savings: 401(k) with a matching contribution of up to 4%, fully vested from day one.
• Total Well-Being: Additional benefits and resources to help you and your family thrive at work and at home.
• $1000 HSA contribution (prorated based on your start date and split into two payments).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed