Director, Revenue Operations

Harmonic Security•New York, NY

About The Position

The GTM organization is on a mission to scale Harmonic, and we need a Director of Revenue Operations to build the operational backbone that makes that possible. You'll partner closely with our GTM leaders, Finance, Legal, and VP of AI Engineering across a function you'll own end to end. This is a high-visibility role. You'll be in the room when we're deciding where to invest and how to structure our go-to-market motion as we expand across the US and Europe. You'll have full latitude to improve what's already in place or rebuild it from the ground up. What matters is that it's built efficiently, and built for an AI-native world. This role exists because Harmonic needs its RevOps function built for a world where AI changes how every part of the GTM motion works. You'll own everything from lead to order: quoting, deal desk, CRM, forecasting infrastructure, territory and quota design, and the data and analytics that give the GTM org a real pulse on the business. Some days you'll be rebuilding a quoting workflow with the GTM engineer. Other days you'll be advising the CRO and CEO on where to make the next growth investment, or working through consumption pricing models with Finance. This is a broad, hands-on role. If you're looking for a position where you set strategy and let the team execute, this isn't it. The team is small, the runway is real, and we need someone who can think clearly about what should exist and then go build it. You're a force multiplier, a trusted advisor, and someone who is genuinely excited to do something better than it's been done before the AI era.

Requirements

B2B SaaS RevOps experience in a startup or high-growth environment, not just at scale
You've personally built the systems, not just managed the teams who did: forecasting models, CRM architecture, quoting processes, territory and quota design
An AI-native mindset: you've used AI tools to redesign workflows, you're not wedded to legacy approaches, and you're actively experimenting with what's next
Strong analytical rigour: you can turn raw GTM data into a clear narrative that helps a CRO or CEO make a real decision, build a forecast model, and identify pipeline risks and opportunities
Deep familiarity with enterprise sales motions and methodologies: you understand how great sales teams operate and build systems that support them, not slow them down
End-to-end experience running deal desk, quoting, and order form processes

Nice To Haves

Experience with consumption or usage-based pricing models and how they affect forecasting, GTM metrics, and territory design
Commission plan design experience
People management experience
HubSpot or similar CRM fluency (tool-agnostic candidates welcome: we care about judgment, not platform familiarity)
RevOps experience across EMEA or APAC in addition to Americas

Responsibilities

Build and own the GTM reporting infrastructure: dashboards, pipeline visibility, conversion rates, and forecast inputs that translate into clear, exec-ready insights for GTM leaders and the board
Drive the forecasting cadence: build the model, flag anomalies, identify pipeline risk and growth opportunities, and advise the CRO who owns the final call
Own lead-to-order end to end: quoting, deal desk, order forms, and the processes that surround them, with a Revenue Engineer on your team to build automation around this
Identify inefficiencies across sales, solutions architecture, post-sales and marketing, and work with the GTM engineer to design AI-native workflows that fix them
Own quota setting, territory design, and resource allocation modelling as we scale across the US and Europe
Operationalise sales playbooks and frameworks: not just documenting them, but embedding them into systems and processes so they actually influence behavior
Prepare the CRO and CEO for board-level presentations, synthesising GTM data into clear, decision-ready materials
Serve as a trusted advisor to the CRO with a regular cadence that surfaces risks and opportunities before they become problems
Work cross-functionally to operationalise consumption and usage-based pricing, and model how it affects forecasting, territory design, and GTM metrics
Lead and grow a small team that will scale with the GTM organization