Director, Revenue Operations

StoreForce • Toronto, ON

5d • CA$180,000 - CA$200,000 • Remote

About The Position

StoreForce helps retailers connect decisions, execution, and performance across their stores. We work with complex, well-known retailers around the world, and we have meaningful room to grow both through new clients and within the clients that already trust us. This role will sit close to the work, have real access to leadership, and materially shape how our sales organization scales.

Make the right sales behaviors repeatable, visible, and durable. StoreForce has strong sales leadership, meaningful opportunity inside our existing client base, and a growing set of plays for winning new business. What we need now is someone who can turn those ideas into consistent execution across the team.

Reporting to the Chief Revenue Officer (CRO), the Director of Revenue Operations will build the operating rhythm that makes good ideas stick. This person will bring rigor to account planning, pipeline management, forecasting, expansion, and follow-through. They will know what matters commercially, make it visible, and work with the team until it becomes how we operate every week.

This is not a traditional Salesforce administrator role nor a second sales leader. The CRO will set sales strategy, coach the team, and lead our most important pursuits. The Director of Revenue Operations will translate that direction into clear actions, useful inspection, and sustained execution so the CRO and sellers can spend more time coaching, selling, and closing.

This role is fully remote with moderate national and international travel required.

Requirements

• Meaningful experience in Sales Operations, Revenue Operations, Sales Excellence, or a comparable commercial execution role, ideally in enterprise B2B SaaS.
• A track record of improving sales execution, not simply administering tools or producing reports.
• Hands-on experience with account planning, complex deal inspection, forecasting, and land-and-expand motions.
• Strong analytical skills and working fluency with Salesforce. Salesforce administration expertise is useful, but it is not the core of this job.
• Experience influencing sellers and leaders without direct authority and creating adoption across a distributed team.
• Experience in vertical SaaS, private-equity-backed companies, specialty retail, or retail technology is helpful, but strong commercial pattern recognition and the ability to learn quickly matter more.
• Accountability – Holds themselves and others to a high standard; proactively identifies issues, follows through on commitments, and ensures nothing falls through the cracks.
• Influence & Assertiveness – Comfortable driving accountability across peers and senior team members; knows how to push for results without direct authority and does so with professionalism and persistence.
• Analytical Thinking – Digests complex data from multiple sources; identifies patterns, gaps, and opportunities; translates data into clear, actionable insights for decision-makers.
• Communication – Strong oral and written communication skills; able to present complex data and recommendations clearly to both frontline team members and senior executives.
• Leadership – Demonstrated ability to coach, train, and develop others; creates clarity, sets expectations, and builds a culture of operational excellence.
• Process Orientation – Natural inclination to bring structure and repeatability to ambiguous or unstructured environments; thrives on building systems that scale.
• Agility – Comfortable operating in a fast-paced, evolving environment; maintains focus and drives outcomes despite competing demands and shifting priorities.
• Entrepreneurial Drive – Takes ownership of outcomes and operates with urgency; demonstrates a belief that they personally own their results and the results of the team.

Nice To Haves

• Experience in vertical SaaS, private-equity-backed companies, specialty retail, or retail technology is helpful, but strong commercial pattern recognition and the ability to learn quickly matter more.

Responsibilities

• Translate sales strategy and priorities into a manageable set of actions, owners, milestones, and measures.
• Run the recurring cadence for pipeline, forecast, deal progression, and account-plan review in close partnership with the CRO.
• Reinforce the agreed revenue KPIs through the weekly operating cadence, ensuring the team understands what is being measured, why it matters, and what actions are required when performance is off track. Follow through with persistence and good judgment. Help the team understand why the work matters and remove obstacles where you can. When commitments are missed repeatedly, name it plainly and hold the line. The job is durable execution, not activity that looks busy.
• Spot when a play or process is not working, diagnose why, and improve it rather than adding bureaucracy.
• Set a practical standard for strong account plans and coach the team toward it.
• Build repeatable land-and-expand plays across sister brands, regions, and StoreForce products.
• Keep expansion opportunities moving from analysis to action, with clear ownership and measurable progress.
• Create a shared, fact-based view of pipeline health, deal risk, forecast, conversion, velocity, and win/loss patterns.
• Own the revenue KPI framework, including the leading and lagging indicators used to measure pipeline creation, pipeline coverage, forecast accuracy, conversion, deal velocity, win/loss, expansion, productivity, and attainment. Ensure definitions are clear, reporting is trusted, and metrics are used to drive action rather than simply describe performance.
• Ask the next useful question when the data exposes a gap. Turn reporting into decisions and actions, not another set of dashboards.
• Partner with the CRO on coverage strategy, territory design, and capacity planning to ensure resources are aligned with market opportunity and growth objectives.
• Partner with Finance on quota setting, incentive design and compensation modeling that reinforces desired commercial behaviors and supports the annual go-to-market objectives.
• Document the few processes and playbooks that genuinely help the team execute, then drive their adoption.
• Reinforce new sales approaches through coaching, inspection, and feedback until they become durable field behavior.
• Work with our existing Salesforce and analytics resources to define what the systems need to deliver. You should be fluent enough to ask for the right things, but you will not be expected to serve as the hands-on Salesforce administrator.
• Partner closely with Sales, Marketing, Client Success, Finance, and Product where the sales motion crosses functional lines.

Benefits

• We're remote and offer flexibility in your schedule
• Employer-paid health benefits including dental, prescription drug coverage, and a Health Spending Account
• RRSP Matching with First Time Home Buyer support
• Company paid training and professional development
• Extended Long Weekends and Religious Observance Days
• Employee Referral Program
• Spotlight Recognition Bonus Program
• Dedicated Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed