Director, Revenue Operations

Vidyard•Quebec, QC

2h•CA$165,000 - CA$202,000•Remote

About The Position

Vidyard is seeking a Director, Revenue Operations to lead its Revenue Operations function. This role involves setting the strategic direction for sales, marketing, customer success, and finance alignment. The Director will define the RevOps roadmap, serve as a strategic advisor to GTM and executive leadership, and manage the systems, processes, and analytics that drive revenue performance. The position requires a blend of strategic ownership and hands-on leadership, including building and developing the RevOps team, guiding forecasting methodology, analyzing pipeline data, and ensuring the functionality of GTM systems. The ideal candidate has prior RevOps leadership experience, is comfortable managing with a lean team, and can balance strategic planning with operational execution. This is a remote role open to candidates in Canada.

Requirements

7+ years of experience in Revenue or Sales Operations, ideally within a SaaS or PLG company.
Experience leading and developing a team.
Bachelor's degree in Business, Finance, or a related field.
A track record of setting RevOps strategy and translating it into operational execution.
Strong analytical skills, with the ability to turn messy data into clear, board-ready recommendations.
Deep proficiency with CRM and GTM tech stacks, with experience making build-vs-buy and investment decisions.
Sound judgment on deal and contract terms, with the confidence and authority to make final approval calls independently.
Excellent executive communication skills, with the ability to influence cross-functionally across sales, marketing, customer success, and finance.

Responsibilities

Serve as the executive-level authority on revenue team performance, owning the narrative behind KPIs and advising the CRO, COO, and leadership team.
Own unified revenue reporting end-to-end, including executive and board-level reporting.
Direct ad hoc analytical deep dives (pipeline analysis, win-loss, segmentation), translating findings into strategic recommendations and owning execution.
Own forecasting accuracy and rigor at the company level, including new business, renewals, and account growth. Lead weekly forecasting cadences and quarterly bottom-up planning.
Drive operational planning for marketing, sales, and post-sales: pipeline targets, quota target assignment, incentive design, and headcount planning, partnering with Finance.
Own territory strategy, design, balancing, distribution, and ongoing management across AE, AM, and CS teams.
Own the GTM tech stack strategy alongside the GTM Systems Architect, setting priorities and investment decisions.
Own and evolve the GTM AI & Automation Roadmap across pipeline generation, AE/AM productivity, and management efficiency.
Partner with GTM leaders to identify and prioritize process and technology investments that increase insight and productivity.
Own final escalation authority for complex quoting and deal support decisions.
Oversee partner and reseller operations strategy, including deal registration integrity and performance tracking.
Lead, coach, and grow the Revenue Operations team, developing capabilities and scaling the team.
Serve as the connective tissue between Sales, Marketing, CX, Finance, and Partnerships, translating needs into systems and process changes.
Act as a strategic thought partner to the CRO, COO, and other GTM leaders, diagnosing performance drivers and shaping the roadmap.
Represent Revenue Operations in executive and board-level forums, communicating performance, risk, and strategy.