Director, Revenue Operations (ROPS)

DaVita • Deland, FL

7h

About The Position

Here's what you can expect as a Strategy and Analytics Director at DaVita: The Revenue Operations (ROPS) team is the financial engine that powers DaVita’s ability to provide life-saving care to over 200,000 patients. You will join the Yield Optimization team, a high-performing group of strategists, analysts, and operators responsible for maximizing collection speed and recovery rates. In this high-visibility role, you will partner directly with the head of Collection Operations to build a tech-driven capability roadmap, leverage AI to transform operations, and drive initiatives that directly impact DaVita's bottom line.

Requirements

• Bachelor's degree required; Master's or MHA preferred
• +5 years of experience
• Demonstrated experience across downstream revenue cycle functions such as billing, claims submission, denials, accounts receivable, collections , and partner workflows (eligibility/authorizations that influence downstream outcomes).
• Proven ability to diagnose performance issues using structured methods (process mapping, root cause analysis, control points, error-proofing) and translate findings into action.
• Experience analyzing denials and revenue leakage —identifying “where errors/slowdowns occur,” prioritizing root causes, and targeting the biggest impact areas.
• Comfort defining and tracking operational KPIs (e.g., throughput, accuracy, cycle time, denial rates, A/R aging, cash realization).
• Track record of designing and executing initiatives that deliver measurable impact.
• People leadership experience managing and developing a team (e.g., analysts, strategy managers, ops improvement leads) strongly preferred.
• Approximately 10-15% travel may be required.

Nice To Haves

• Prior experience in management consulting, internal consulting, strategy, or transformation role(s) preferred.

Responsibilities

• Strategy & Innovation: Develop and execute the long-term strategy for commercial insurance collections. Identify operational gaps and lead the implementation of transformative solutions—including AI, OCR, and predictive modeling—to accelerate cash flow and reduce bad debt.
• Business Intelligence & Analytics: Lead the development of advanced reporting and business intelligence capabilities. Translate complex data into actionable insights that guide executive decision-making and drive operational performance.
• Project Portfolio Management: Oversee a portfolio of high-impact, cross-functional projects. Partner effectively with Legal, IT, Finance, and Payer Contracting to remove barriers and drive yield initiatives to completion.
• Operational Partnership: Act as a strategic thought partner to the head of Collection Operations. Diagnose bottlenecks and deploy targeted interventions to improve speed-to-collect.
• Team Leadership: Manage and mentor a high-performing team of managers and analysts. Foster a culture of critical thinking, accountability, and continuous improvement while developing the next generation of ROPS leaders.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees