Director, Revenue Operations (ROPS)

DaVita Kidney Care • Malvern, AL

1d • Remote

About The Position

We are seeking a strategic, innovative, and inspiring leader to oversee our Operations Analytics team, responsible for delivering data-driven insights and process improvements across our revenue cycle. This role is pivotal in driving measurable business impact, optimizing collections and credits, and developing high-performing analytical talent. As a key leader in our Revenue Operations (ROPS) organization, you will shape team design, promote operational excellence, and champion a culture of growth, learning, and continuous improvement. This is a remote role with 10-15% travel. Denver, Colorado is preferred, but other locations may be considered.

Requirements

• Bachelor’s degree required, Master’s degree in Business or a related field preferred.
• 5+ years of progressive leadership experience, including direct oversight of analytics or operations teams.
• Proven success in developing strategic capabilities and leading enterprise-level initiatives.
• Experience designing, leading, and scaling high-impact teams that support operational functions.
• Strong business acumen, analytical capability, and communication skills.
• Healthcare industry experience preferred, but not required.

Responsibilities

• Own the health, performance, and business outcomes of a revenue cycle analytics team serving internal operations partners.
• Design and manage an organizational structure that aligns analytics support with operational needs.
• Provide oversight of analytical initiatives supporting payor collections, payment integrity, credits, and performance reporting.
• Implement scalable tools, methodologies, and KPIs to monitor, assess, and improve operational performance.
• Foster a culture of compliance and accountability, ensuring adherence to regulatory and internal standards.
• Translate enterprise goals into clear, actionable analytics strategies that unlock value across ROPS functions.
• Develop and champion innovative solutions that drive sustainable improvements in recovery rates and cost efficiencies.
• Anticipate future business needs and proactively position the team to meet evolving challenges with creative, data-informed solutions.
• Collaborate cross-functionally with senior leaders to shape business strategy through analytics.
• Lead talent strategy, including recruitment, training, and career pathing for both new and experienced analysts.
• Build a strong bench of future leaders by coaching, mentoring, and providing development opportunities aligned to individual and business goals.
• Promote a high-performance team culture rooted in DaVita’s Mission and Core Values.
• Ensure robust onboarding, training, and knowledge management practices that support both team effectiveness and individual growth.
• Serve as a thought partner to senior executives, offering clear and compelling insights that drive strategic decisions.
• Communicate complex analyses and recommendations clearly and persuasively to both technical and non-technical audiences.
• Build and maintain strong, trust-based relationships across ROPS and adjacent functions to influence beyond direct authority.
• Lead presentations, initiatives, and executive discussions that shape enterprise direction and cross-functional alignment.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

What This Job Offers

• Job Type: Full-time
• Career Level: Director