Director, Revenue Cycle

Ascend Clinical•Colorado Springs, CO

1d•Onsite

About The Position

The Director of Revenue Cycle is responsible for overseeing the day-to-day operations, performance, and continuous improvement of the revenue cycle functions. This position provides leadership and operational support for patient services, insurance verification, billing, denials management, collections, cash posting, and reimbursement activities. The Director works collaboratively with Finance, Operations, Compliance, Sales, and Laboratory leadership to maximize revenue, improve cash flow, enhance customer service, and ensure compliance with all applicable federal and state regulations. The Director is responsible for implementing operational strategies, monitoring key performance indicators, troubleshooting and resolving system issues, and building a high-performing team focused on quality, accountability, and service excellence.

Requirements

Bachelor's degree in Business or Healthcare Administration, Finance or related field.
Minimum of 5 years of progressive revenue cycle management experience within healthcare, laboratory, or pathology billing environments
Strong understanding of revenue cycle operations, reimbursement methodologies, accounts receivable management, and payer relations
Demonstrated experience improving operational performance and achieving financial objectives
Experience leading teams and managing multiple functional areas within the revenue cycle
Strong understanding of healthcare reimbursement regulations and compliance requirements
Proven success in staff development, performance management, and organizational leadership
Strong analytical, decision-making, and problem-solving abilities
Proficiency with revenue cycle systems, HL7, ANSI, Microsoft SSAS tabular & multidimensional cubes, and general SQL
Strong analytical and financial management skills
Excellent leadership and team development capabilities
Strong written, verbal, and presentation communication skills
Ability to analyze data and develop actionable recommendations
Strong organizational and project management skills

Nice To Haves

Master’s degree (MBA, MHA, or MS in Finance or related field) strongly preferred

Responsibilities

Develop departmental goals, objectives, and operational plans aligned with organizational priorities
Establish and maintain policies, procedures, and workflows to support efficient revenue cycle operations
Prepare and analyze operational and financial reports, including accounts receivable, collections, denials, and cash flow metrics
Monitor accounts receivable balances, aging trends, and bad debt performance to ensure achievement of established targets
Ensure timely billing and collection activities in accordance with organizational standards and payer requirements
Identify opportunities for workflow improvements, automation, and process standardization
Optimize staffing resources and operational capacity to support organizational growth and service objectives
Develop and monitor revenue cycle performance metrics and service standards
Review department performance regularly and implement corrective action plans as needed
Analyze trends and key performance indicators to drive operational improvements and financial outcomes
Ensure adherence to departmental policies, procedures, and productivity expectations
Manage and develop supervisors, managers, and staff within the Revenue Cycle organization
Conduct regular staff meetings to communicate goals, priorities, and organizational initiatives
Provide coaching, mentoring, and performance management to support employee growth and engagement
Develop employee training and professional development programs
Foster a culture of accountability, collaboration, customer service, and continuous improvement
Partner with Information Technology and business stakeholders to optimize revenue cycle systems, reporting capabilities, interfaces, and automation initiatives
Oversee patient services, billing, collections, and reimbursement activities
Ensure effective resolution of complex patient, client, and payer issues
Partner with internal stakeholders to enhance customer satisfaction and support business objectives
Support client retention efforts through responsive service and issue resolution
Ensure billing and collection practices comply with applicable federal, state, and payer regulations
Maintain working knowledge of Medicare, Medicaid, and commercial payer requirements
Ensure patient information is handled in compliance with HIPAA privacy and security regulations
Partner with Compliance and Legal departments to address regulatory concerns and operational risks