Director, Revenue Cycle Management (RCM) PMO & Transformation

Baylor Genetics • ,

1d

About The Position

The Director, Revenue Cycle Management (RCM) PMO & Transformation leads the RCM project portfolio, sets priorities, drives cross-functional transformation, and ensures initiatives deliver measurable financial and operational results. This role reports to the Senior Vice President, Revenue Cycle Management. The role partners across RCM Operations, Clinical Operations and Coding, Strategy and Analytics, Market Access, Finance, IT, Product, Compliance, and vendors. It focuses on transformation and execution rather than daily RCM operations.

Requirements

• Bachelor’s degree in healthcare administration, business, finance, information systems, a clinical discipline, or a related field.
• 7+ years of progressive experience in healthcare RCM, healthcare operations, consulting, transformation, or program management.
• 5+ years leading complex programs, multiple concurrent projects, or cross-functional teams, including people leadership.
• Strong working knowledge of the full healthcare revenue cycle and payer reimbursement.
• Demonstrated ability to prioritize work, resolve ownership conflicts, communicate with executives, and deliver measurable results.
• Experience leading projects that involve operational teams, technology, vendors, data, testing, training, compliance, and change adoption.

Nice To Haves

• Consulting experience with RCM strategy and transformation is a major plus.
• Experience in diagnostic, molecular, genetic, pathology, specialty laboratory, or another complex reimbursement environment.
• PMP, PgMP, Lean Six Sigma, HFMA, Prosci, revenue cycle, or comparable certification.
• Experience with Quadax, Salesforce, clearinghouses, payer portals, laboratory billing systems, Jira, Microsoft project tools, BI tools, automation, or AI-enabled workflows.

Responsibilities

• Maintain one prioritized portfolio of active, planned, paused, and completed RCM projects.
• Require a clear sponsor, owner, outcome, effort estimate, dependencies, and timeline before work begins.
• Recommend which initiatives should start, pause, stop, or wait based on impact, risk, and available capacity.
• Provide concise executive reporting on progress, risks, missed dates, resource needs, expected benefits, and decisions required.
• Escalate unresolved ownership, scope, funding, timing, vendor, or resource issues with a clear recommendation.
• Identify projects at risk and require recovery plans with clear actions, owners, and dates.
• Lead major RCM process, technology, vendor, analytics, and automation initiatives.
• Define future-state workflows, roles, requirements, controls, exception handling, and handoffs.
• Ensure projects include requirements, testing, training, go-live support, and transition to the operational owner.
• Establish baseline performance, target results, owners, data sources, and measurement methods before launch.
• Review post-implementation results and require corrective action when outcomes or adoption fall below plan.
• Assign work based on priority, complexity, workload, and experience.
• Coach staff and maintain practical standards for planning, reporting, escalation, testing, launch, and closeout.

Benefits

• Reasonable accommodations will be provided in accordance with applicable law.
• Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace.
• We welcome and encourage applicants from all backgrounds to apply.
• We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law.
• If you need an accommodation during the application process, please contact our Human Resources team.

What This Job Offers

• Job Type: Full-time
• Career Level: Director