Director - Retail Sales

AT&T•Syracuse, NY

2d•$120,200 - $180,200•Onsite

About The Position

AT&T is seeking a Director - Retail Sales to lead a large retail territory spanning Upstate New York, Vermont, and portions of the Hudson Valley. This leader will drive business performance, customer experience, operational execution, and team engagement across company-owned retail locations while partnering closely with authorized retail and market leadership teams. The ideal candidate is a visible, field-based leader who excels at developing leaders, building relationships, creating accountability, and driving consistent execution across a large geographic footprint.

Requirements

Experience leading leaders in a multi-site retail, field sales, wireless, telecommunications, or customer-facing environment.
Proven success managing large geographic territories and distributed teams.
A track record of building high-performing teams through coaching, accountability, and talent development.
Strong communication and relationship-building skills, with the ability to influence stakeholders across multiple functions.
A visible, field-focused leadership style with a passion for developing people and improving performance.
The ability to balance strategic thinking with hands-on execution and operational discipline.
A self-starter mindset with the humility to listen, learn, and build on the strengths of an existing team.
Willingness to travel extensively throughout the territory.

Nice To Haves

Wireless, telecommunications, indirect channel, or authorized retailer experience.
Experience leading managers in a multi-site retail environment.
Bachelor's degree or equivalent experience.

Responsibilities

Lead retail performance across a large multi-site territory, driving growth, customer experience, and operational excellence.
Coach and develop Area Managers and retail leaders to strengthen performance and execution.
Build a culture of accountability, engagement, and continuous improvement.
Partner with market, operations, staffing, and authorized retail teams to align priorities and improve customer outcomes.
Maintain a strong field presence, regularly visiting stores and engaging leaders across the territory.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on data of hire, at least 28 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Long Term Grants and Deferred Compensation