Director, Retail Sales & Service (RSS) Technology Platforms
About The Position
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose. As the Director, Retail Sales & Service (RSS) Technology Platforms, you will be a key member of the Channels Technology leadership team, responsible for leading a cross-functional team of tech leads, developers, and analysts to deliver Salesforce-based solutions that support our RSS and Guided Omni/CRM business areas. In this role, you will bring together technical leadership, delivery excellence, people leadership, and innovation to drive complex initiatives that improve the advisor experience and deliver business value. You will help shape the future of software delivery within RSS Technology Platforms by advancing agile ways of working, strengthening engineering practices, and introducing AI-enabled development capabilities across the software development lifecycle.
Requirements
- A minimum of 10 years of technology delivery leadership experience leading cross-functional teams.
- A post-secondary degree in computer science, engineering, information technology, or a related field.
- Strong expertise in project and program delivery and a proven ability to build engaged, high-performing teams.
- Strong knowledge of Salesforce, SaaS platforms, and modern engineering practices.
- Industry experience in Financial Services, Technology, and/or Consulting.
- Working knowledge in supporting large-scale transformation initiatives involving complex integrations with Salesforce and a heterogeneous set of technology stacks.
- People management experience leading cross-functional, technical teams
Nice To Haves
- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making.
Responsibilities
- Own and drive the delivery of medium- to large-scale initiatives across RSS, Advisor, and Salesforce CRM platforms, aligned to business priorities and strategic goals.
- Partner with business and technology leaders to define and evolve CRM product and platform roadmaps.
- Advance modern engineering practices, including CI/CD, DevOps, and automation, to improve speed, quality, and scalability.
- Lead, coach, and develop a high-performing cross-functional team, fostering an agile culture of delivery excellence.
- Manage strategic vendor relationships to support delivery outcomes and platform success.
- Build strong partnerships with business and technology stakeholders across RSS, Guided Omni/CRM, and Digital.
- Ensure strong governance and delivery oversight, including risk management, financial accountability, vendor coordination, and performance tracking across the portfolio.
- Define Salesforce CRM technology platform strategy and roadmap
- Enable AI, automation, and omnichannel engagement capabilities across CRM ecosystem
Benefits
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
