Digital Platforms Technology Director - Shared Services
About The Position
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world. Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done. As the Digital Platforms Technology Director - Shared Services, you will lead cross-functional capabilities that enable a seamless flow from development through to production across Channels Technology, including Digital and RSS platforms. In this role, you will be accountable for establishing and continuously improving shared services and operating models that drive consistent, scalable, and efficient delivery of technology solutions. You will focus on standardizing the processes that move code from development through to production, ensuring repeatable, high-quality outcomes. You will partner closely with stakeholders across delivery teams to drive alignment, enable the adoption of common practices, and strengthen a cohesive operating model that balances speed, quality, and resilience.
Requirements
- 7-10 years of people leadership experience in Information Technology and experience delivering web applications.
- Post-secondary diploma or degree in Information Technology, Computer Science, or equivalent experience.
- Strong knowledge of agile and delivery practices, with the ability to drive consistency across multiple teams and achieve high levels of employee engagement.
Nice To Haves
- Leverage data, insights and AI-enabled tools to improve software delivery efficiency, automation, and decision-making across shared services
- Build strong, trust-based relationships and provide clear, actionable feedback that supports the growth and effectiveness of your team and peers.
- Foster a culture of innovation and continuous improvement, with a focus on enhancing client experience and delivering measurable outcomes.
- Enable the successful adoption of change by aligning team efforts to organizational priorities and supporting consistent ways of working.
- Communicate clearly and transparently, encouraging diverse perspectives and constructive dialogue.
- Demonstrate strong stakeholder management skills, gaining alignment across competing priorities.
- Apply critical thinking to guide effective decision-making.
Responsibilities
- Establish and lead shared services across Digital and RSS technology teams, defining and applying standards and governance to enable consistent, disciplined delivery practices.
- Define and implement repeatable processes that support the reliable progression of code from development to production, ensuring predictable and high-quality outcomes.
- Drive alignment across stakeholder groups to enable consistent adoption of shared delivery practices, including DevOps, release, and environment management.
- Improve delivery predictability, quality, and efficiency through the application of standardized tooling, processes, and operating models.
- Partner with technology and business leaders to continuously evolve and scale shared capabilities supporting Digital and RSS platforms.
- Manage relationships with technology and business partners, ensuring alignment on priorities, delivery commitments, and measurable outcomes.
- Drive the adoption and continuous optimization of delivery processes, best practices, and life cycle standards across a diverse application portfolio, aligning execution with resource capacity and priorities.
- Lead and develop your team by recruiting and selecting talent, managing and rewarding performance, and fostering an agile, high-performing culture that delivers on strategic objectives.
Benefits
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
