Director, Retail Performance

Hyundai Motor Company • Fountain Valley, CA

1d • $178,200 - $264,000 • Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

• Must be a high school graduate.
• Fifteen or more years of relevant experience of which at least eight years of directly related experience in Automotive Industry.
• Seven or more years of supervisory experience is desired.
• Has successfully developed and executed a long-term strategy that has led to accelerated revenue growth in an industrial business through hands-on experience in automotive industry pricing and incentives, strategic planning, business planning.
• This executive will be able to move a project forward by being nimble, inclusive and effective in managing through ambiguity.
• Strong analytical and quantitative skills that bring best-in-class tools and processes to the organization. Gathers and accurately assesses comprehensive market and competitive data regarding trends, tactics customer interests that can be translated into actionable strategies and business development plans which are integrally linked to internal plans.
• Outstanding communicator both in writing and verbally. Delivers concise, incisive, logical written documents and who also has the presence to deliver recommendations effectively to demanding audiences.
• Exceptional team builder and motivator leads by example and demonstrates a total commitment to achieve company objectives, strategies, and performance targets.

Nice To Haves

• Bachelor’s degree preferred.
• Master’s degree a plus.
• Experience with Asian automakers a definite plus.

Responsibilities

• Manage the overall Performance Engagement Program (PEP) including methodology, monthly objective setting, and tools to track progress to ensure monthly sales and share objectives are achieved within budget.
• Achieve monthly Certified Used Vehicles (CUV) volume objectives by managing all aspects of the program (Marketing, Incentives, objective setting, integration with Brand Ambassador, etc.). Develop comprehensive strategy to elevate CUV to the next level including increasing off-lease vehicle flow to dealers (vs. auctions). Partner with HMA and HMF CRM teams to manage CUV customer lifecycle.
• Optimize residual values (RVs) for all Hyundai models throughout their lifecycle by working upstream with Product Planning, PD, and Pricing to ensure trim and spec strategies and MY change timings are aligned with the market.
• Lead team in the development and implementation of a tool that improves the efficiency of developing National and Regional Retail Incentives programs. A primary objective of this tool is to optimize the overall retail incentive budget by calibrating regional incentives to align with regional inventory and pipeline. Partner with Regional Carflow team to optimize pipeline to ensure inventory is in the right place at the right time.
• Assist with other responsibilities and projects as necessary.
• Collaborate closely with VP, PLM and Director, Retail Operations to ensure alignment.
• Build data-driven, executable strategies to improve HMA profitability.
• Lead and advocate the PEP program to increase dealer engagement and performance.
• Develop upstream remarketing strategy; drive implementation to improve repurchase rates and resale value using HCP and related tools.
• Conduct residual value analysis; align trim/spec strategies with PLM, Product Planning, PDO, and Pricing to meet market demand and protect long-term value.
• Analyze trends across PEP, CUV, and RVs; identify optimization opportunities and recommend enhancements.
• Partner with Retail Operations to ensure incentive programs are clearly communicated, understood, and adopted.
• Monitor initiatives; deliver regular performance insights and reports to senior leadership.
• Manage incentive program budgets, ensuring cost-effectiveness and strong ROI.
• Create training materials to support retail teams on program rules, eligibility, and expectations.
• Stay current on industry trends in incentives, compensation, and rewards.
• Evaluate and improve technologies supporting incentives and retail operations.
• Ensure full compliance with legal, regulatory, and company requirements.
• Lead, coach, and develop staff; optimize use of team resources and capabilities.
• Recommend and assess proposals to enhance HMA sales performance.
• Manage direct reports and vendors; define scope, monitor delivery, and drive results.
• Approve payments in line with HR guidelines and company signature authority.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED