Director, Retail Merchandise

Warner Music Group•Los Angeles, CA

2d•$90,000 - $110,000•Onsite

About The Position

The US Retail & Licensing team services the merchandise interests of WMX artists, as well as ‘Third Party’ artists and licenses. This role is at the crossroads of music and fashion. The team is commercially focused, and you will be working with teams in creative, production and brand management daily, as well as with the Global Head of Retail & Licensing and the Senior Director of Retail to grow and manage the business, coach and mentor the broader team, and take the business to the next level. No day is the same on this team as we serve a diverse roster of artists and coordinate with a multitude and varied list of retail partners. Due to the small nature of the team, everyone has a voice and the ability to contribute ideas. In a changing landscape, this is an opportunity to be a leader and a key voice in the LA office; an opportunity to touch and feel an artist’s vision; an opportunity to see ideas come to life and the fans' appreciation in real time.

Requirements

Demonstrable track record in a similar role
7+ years of experience in sales / account management
Strong leadership and management skills as well as excellent commercial savvy
Experience of presenting complex proposals, to both new and existing partners; possessing dynamic presentation skills
Ability to work independently as well as within a large varied team
Previous experience managing high volume buyer requests
Previous experience in music merchandising or fashion/apparel industry
In-depth knowledge of retail math and sales
Positive attitude and strong attention to detail, excellent organization, and strong communication skills
Extremely proactive work ethic and the ability to multi task
Enjoy problem solving and do not shy away from getting to the bottom of situations in order to reach your goals
Self-starter with a ton of ideas who is excited to share your vision and creativity
Contacts within the retail & licensing industry
High proficiency in Google Workspace

Nice To Haves

Experience working in music or entertainment
Experience working with project management tools
Experience working with EDI

Responsibilities

Work with the Global Head of Retail & Licensing and the Senior Director of Retail to strategize and execute a large number diverse retail programs across our roster
Work closely with internal stakeholders across creative, production, brand management and finance to resolve issues and queries
Request product set ups and communicate regularly with the production team to ensure orders are successfully fulfilled
Be responsible for sending product set ups to retailers in a timely manner
Liaise with the creative and brand management teams regarding the creative decks needed to service our retailers
Lead real time communication with 10+ accounts/vendors to maintain VIP customer service
Be responsible for keeping track of all buyer requests and preferences
Be responsible for driving a large portion of the departments sales and ensure we deliver on our margin expectations
Manage order approval requests; which includes receiving order requests from buyers and requesting approval from product managers for each order, by retailer, monitoring/communicating approval completion as well as escalating pending approval requests on a weekly basis
Periodically submit art requests to the creative team, which will include receiving design requests from buyers, entering design/art requests and revisions, making sure art requests are completed per buyer direction/call outs and communicating/confirming design revisions with buyers
Tackle additional sales/administrative support as needed