Director, Responsible AI

Charles Schwab Inc.•San Francisco, CA

1d•$248,300 - $370,000

About The Position

Schwab’s AI Strategy & Transformation team, known as AI.x, is its central hub for Artificial Intelligence. The integrated product, engineering, research, risk, and enablement team shapes the enterprise AI vision, invests in promising opportunities, accelerates delivery, and builds the core platform for AI at scale. The Director of Responsible AI will lead the vision, development, implementation, and oversight of Schwab’s responsible AI strategy for client-facing AI solutions. The role develops and drives technical, policy, and governance frameworks to proactively manage AI risks, support safe and trustworthy client experiences, and enable responsible innovation at scale. The Director will partner with legal, risk, compliance, product, engineering, and research teams to embed responsible AI policies and practices into the design, testing, evaluation, and improvement of client-facing AI solutions. The role translates emerging AI risks, regulatory expectations, and enterprise standards into practical guidance, and establishes clear standards and repeatable processes that foster cross-functional alignment, strengthen trust, and support responsible innovation.

Requirements

8+ years of experience in trust and safety, responsible AI, AI safety, risk management, compliance, applied AI research, model evaluation, or a related field, with at least 2 years focused on AI systems.
Experience leading or overseeing applied research programs in Responsible AI, Trust and Safety, AI safety, human-centered AI, sociotechnical systems, AI risk, model evaluation, or related fields.
Demonstrated ability to analyze how AI systems affect workflows, clients, institutions, incentives, and decision-making contexts.
3+ years of experience developing and implementing AI risk management or responsible AI development frameworks in collaboration with legal, compliance, risk, privacy, cybersecurity, product, engineering, or research teams.
Working knowledge of modern AI systems, including generative AI and agentic AI, sufficient to challenge assumptions, interpret research findings, and make risk-informed decisions.

Nice To Haves

Experience operationalizing responsible AI development practices through governance processes, risk assessments, model documentation, testing, monitoring, and issue escalation.
Advanced degree or equivalent applied experience in computer science, data science, human-computer interaction, social science, public policy, ethics, law, risk management, or a related field.
Experience translating applied AI, Responsible AI, AI safety, human-centered AI, sociotechnical systems, or model evaluation research into practical standards, controls, guidance, or product development practices.
Proven ability to influence senior leaders and build alignment across technology, product, legal, risk, compliance, privacy, cybersecurity, internal audit, and research teams.

Responsibilities

Lead the vision, development, implementation, and oversight of Schwab’s responsible AI strategy for client-facing AI solutions.
Develop and drive technical, policy, and governance frameworks for managing AI risks and supporting safe, trustworthy client experiences.
Partner with legal, risk, compliance, product, engineering, and research teams to embed responsible AI policies and practices into the design, testing, evaluation, and improvement of client-facing AI solutions.
Translate emerging AI risks, regulatory expectations, and enterprise standards into practical guidance for teams building client-facing solutions.
Create clear standards, repeatable processes, and cross-functional alignment to support responsible innovation at scale.