Director, Resident Receivables and Recovery

Maymont Homes•Charleston, SC

1d•Onsite

About The Position

The Director, Resident Receivables and Recovery is responsible for overseeing the company’s accounts receivables, collections, evictions, resident ledger management, and ledger closeout functions across the organization’s portfolio. This position provides strategic leadership, operational oversight, and process standardization for resident receivables and recovery operations while ensuring compliance with company policies, legal requirements, and financial controls. The role is responsible for driving operational efficiency, improving delinquency and recovery performance, enhancing resident account accuracy, and developing scalable processes and reporting frameworks across all resident receivable and recovery functions. The role requires strong leadership, analytical capability, process improvement experience, and the ability to manage multiple high-volume operational functions in a fast-paced, deadline-driven environment.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, Property Management, or related field required
8+ years of progressive experience in accounts receivable, collections, resident accounting, financial operations, or property management environments
5+ years of leadership experience managing multiple operational or accounting functions
Experience leading high-volume, deadline-driven operational teams
Strong leadership, coaching, and team development skills
Excellent written and verbal communication skills
Strong analytical thinking, problem-solving, and operational management capabilities
Strong understanding of accounts receivable, collections, resident accounting, and financial operations processes
Ability to develop scalable operational processes, reporting frameworks, and internal controls
Ability to influence outcomes through collaboration and cross-functional partnership
Intermediate proficiency in Microsoft Excel and Microsoft Office Suite
Working knowledge of telephony systems, preferably Five9
Ability to manage multiple priorities in a fast-paced, high-volume environment

Responsibilities

Provide leadership and oversight for Accounts Receivable, Collections, Evictions, and Ledger Closeout teams
Establish scalable operational processes and reporting structures to support organizational growth and portfolio expansion
Oversee vendor relationships related to collections agencies, rent guaranty providers, payment processors, and legal partners
Support implementation and optimization of systems, reporting tools, and workflow automation initiatives
Ensure operational consistency and service-level expectations are maintained across all resident receivable and recovery operations
Partner with Legal, Compliance, Operations, and Accounting teams to ensure resident financial processes align with company policies, regulatory requirements, and business objectives
Oversee the daily functions of the Collections Department, including account review, billing issue resolution, delinquency management, and resident communication
Manage overall process of operations, including notice posting, attorney coordination, resident ledger review, and market guidance prior to court proceedings
Develop and implement follow-up systems to minimize rollover between delinquency aging buckets
Partner with third-party collection agencies, rent guaranty providers, and technology vendors to maximize recovery efforts and operational efficiency
Ensure compliance with applicable federal, state, and local laws, including Fair Housing requirements and resident financial handling standards
Maintain strong internal controls, audit readiness, and accurate documentation across all functional areas
Identify, escalate, and mitigate operational, financial, and compliance risks impacting resident receivable and recovery operations
Oversee legal account handling processes, attorney coordination, claims administration, and dispute resolution activities
Ensure resident receivable and recovery activities are handled professionally, consistently, and in alignment with company policies and regulatory requirements
Monitor and manage aged receivables, delinquency trends, credit loss metrics, recovery performance, and resident refund activity across the portfolio
Drive operational improvements that enhance cash collections, reduce aged balances, and improve financial accuracy
Establish and monitor KPIs related to resident account processing, payment posting, ledger closeouts, collections, and eviction timelines
Support accurate financial reporting through effective oversight of resident receivables and recovery transactions
Evaluate operational performance metrics and reporting trends to improve efficiency, scalability, and financial outcomes
Build, lead, develop, and mentor high-performing resident receivable and recovery teams
Establish performance expectations, accountability standards, and development plans across all direct and indirect reports
Foster a collaborative, service-oriented culture focused on operational excellence, accountability, and continuous improvement
Partner cross-functionally with Accounting, Operations, Legal, Field Operations, Customer Service and Construction teams
Lead change management, process improvement, and operational transformation initiatives
Prepare operational analyses, KPI reporting, presentations, and recommendations for executive leadership review
Support strategic initiatives related to resident receivable and recovery operations, process optimization, and portfolio growth
Maintain professional interactions with residents, attorneys, vendors, and internal stakeholders
Perform other duties as assigned to support business objectives