Director Rental Operations (New York)

SIXT•New York, NY

12h•$150,000 - $175,000•Hybrid

About The Position

SIXT is scaling fast across the Northeast, and we need a Director of Rental Operations to own performance across our high-density New York, New Jersey, Pennsylvania, and Massachusetts territory. You'll lead multi-site operations at some of the largest airports in our network, report directly to the Regional Vice President, and shape our 2027 growth strategy, including downtown expansion and team buildout. This is a true P&L leadership role for someone who's run multi-unit operations in car rental, hospitality, retail, or logistics, drives revenue and margin results, delivers standout customer experiences, and develops strong managers in a fast-moving, tech-forward environment.

Requirements

7+ years of operations leadership with direct P&L accountability in car rental, hospitality, retail, or logistics
Experience with operational KPIs such as utilization, revenue per day, incremental revenue per day, out-of-service vehicles, labor efficiency, and customer experience scores, and you make decisions from the data, not around it
Experience building and developing manager-level talent and have grown people into their next role before
Bachelor’s degree (or equivalent operating experience)
Authorized to work in the U.S. without sponsorship
18+ years old
Hold a valid driver's license with a clean record
Comfortable with a hands-on, in-market role where travel to locations is required

Responsibilities

Drive revenue growth through revenue management, incremental sales, and fleet utilization while setting and controlling budgets
Coach and develop Branch Managers, General Managers, and Area Managers to drive P&L results, deliver premium customer experiences, and grow the brand
Run the Daily Game Plan discipline, corporate identity compliance, and regional KPI monitoring across every location in scope
Own service quality and escalation resolution, elevating customer experience standards across a high-volume, high-visibility market
Enforce operational and security standards, improve labor efficiency, and protect the business against loss
Champion technology improvements and drive their adoption to enhance operational efficiency and elevate the overall customer experience