New York City, Operations Coordinator
About The Position
The Operations Coordinator is the operational backbone that keeps Glowbar studios stocked, growing, and running smoothly. You own inventory across the studio network — from monthly purchase orders to ecomm product ordering to HQ supply and collateral — and you get hands-on with New Studio Openings, traveling to support procurement and on-site setup. You're the first line of our support inbox, managing timebound responses and company service level agreements (SLA) and overseeing our offshore support partner, and you keep studios connected and equipped through systems administration, resource management, and internal communications like our weekly newsletter and intranet. If you love variety, thrive on staying organized across a dozen moving pieces, and want a front-row seat to Glowbar's growth, this is the role for you.
Requirements
- 2+ years of operations experience (i.e. restaurant, retail, hotel, salon/spa, or comparable) with a proven track record of superior customer service
- Quick study and high level of confidence working in a variety of systems and platforms
- Ability to manage multiple projects through prioritization and planning skills; demonstrated ability to wear multiple hats and work in a scrappy environment (ready to roll up your sleeves)
- Exceptional attention to detail and follow-through
- Highly motivated and results-oriented, resourceful and creative
- Eager to join a fast-growing team and collaborate closely across functions
- Exceptional customer-first mindset, both internal and external
- Outstanding interpersonal, written, and organizational skills
- Comfortable managing vendor and remote/offshore partner relationships
- Forward-thinking problem solver with a strong work ethic
- Passion for beauty, skincare, learning, and trying new things every day
- Ability to travel to support New Studio Openings (approximately 20–30% of the time, with heavier travel during opening weeks)
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Manage the monthly studio purchase order process, ensuring every studio is fully and accurately stocked with product and supplies
- Own ecommerce product ordering and fulfillment, shipping orders in a timely manner and flagging resourcing needs as volume scales
- Manage HQ supply and collateral ordering, keeping field teams and marketing initiatives fully equipped
- Manage vendor relationships to help ensure quality, cost efficiency, and on-time delivery of products and services
- Manage New Studio Openings (NSO), end to end, through procurement and hands-on setup, traveling on-site to help execute set up to turnover
- Conduct weekly NSO meetings to ensure stakeholders are driving towards deadlines according to the company playbooks
- Partner with the NSO and Training team, Studio Development Real Estate, and Field Area Managers to coordinate deliveries, ordering, and studio setup ahead of each opening
- Manage the support inbox, resolving client inquiries related to memberships, bookings, and general customer experience within company required SLA
- Oversee and manage our remote/offshore support partner, ensuring quality, consistency, and SLA adherence in day-to-day client interactions
- Serve as systems and platform admin owner, acting as the corporate liaison for platform set-up, troubleshooting, and new product/studio configuration across POS/Schedule platform, proprietary company platforms and across Google Marketplace
- Support onboarding of new hires across email, Slack, and core systems (BLVD, Prospr, Method) and vendor accounts
- Own studio resources and communications, including the weekly newsletter and intranet, keeping field teams informed and aligned
- Maintain and update operational playbooks, policies, and SOPs (Operations Manual, NSO Playbook) so field resources stay current and accurate
Benefits
- Annual bonus potential tied to company EBITDA performance
- Annual compensation increase eligibility
- Medical, dental, and vision insurance largely covered by Glowbar
- Unlimited PTO and sick leave
- 6 Paid holidays
- DailyPay - access part of your paycheck before payday at no cost
- Disability, accident, critical illness, and life insurance coverage
- Employee Assistance Program (EAP) with free mental wellness support
- Commuter benefits to help save on transit and parking
- Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
- 25% employee discount off skincare products
- $150 employee referral bonuses for bringing great people to the team
- $15 product credit for every first-time client you refer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
