Director, Regional Operations Management

ALLERGY PARTNERS•Asheville, NC

About The Position

The Director, Regional Operations Management is responsible for supporting the Senior Vice President of Operations through direct oversight of Regional Operations Managers (ROMs) and by assisting with the day-to-day operational management of assigned regions and initiatives. This role focuses on execution, consistency, and performance management in support of company-level operational and financial objectives established by the Senior Vice President of Operations. The Director, Regional Operations Management works closely with the Director of Operations to support the successful onboarding, integration, and stabilization of newly acquired practices and de novo start-up locations. During the initial phase of integration, this role provides hands-on operational and financial oversight before coordinating with the Senior Vice President of Operations to transition ongoing responsibility to an assigned Regional Operations Manager. This position serves as a key operational resource for Regional Operations Managers, Practice Managers, physicians, and corporate partners, helping to ensure consistent application of standards, effective problem-solving, and timely escalation of issues to executive leadership as appropriate.

Requirements

Minimum of five (5) to seven (7) years of healthcare operations experience, preferably in a multi-site or regional practice environment.
Prior experience supporting or leading Regional Operations Managers, Practice Managers, or similar operational leadership roles.
Working knowledge of medical practice operations, including financial performance, staffing models, patient access, and workflow optimization.
Demonstrated ability to analyze operational and financial data and assist in the development of improvement plans.
Strong communication skills with the ability to work effectively with physicians, operational leaders, and corporate partners.
Ability to manage multiple priorities and support operational execution in a fast-paced environment.
Proficiency with practice management systems, EHR platforms, and Microsoft Office applications.
Ability to travel up to 50%, including overnight travel, as business needs require.
Bachelor’s degree in business administration, healthcare administration, or a related discipline required.

Nice To Haves

Experience supporting acquisitions, practice integrations, or de novo clinic start-ups strongly preferred.
Master’s degree (MBA, MHA, or similar) preferred.
Extensive multi-site healthcare operations experience may be considered in lieu of advanced degree.

Responsibilities

Support of Senior Vice President of Operations
Regional Operations Manager Oversight
Operational and Financial Performance Support
Practice Integration and Start-Up Support
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Maintains detailed knowledge of computer software as it relates to job functions.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Maintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners.
Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates.
Attends all regular meetings.
Performs other operational and administrative duties as assigned by the Senior Vice President of Operations in support of organizational needs and priorities.