Director, Recruiting Operations
About The Position
This position supports the end-to-end operational engine of graduate admissions, from speed-to-lead outreach through admit-to-enroll conversion and owns event operations across on-property, external, and virtual formats. This position is the functional owner of Slate-driven recruiting operations and communications, including email and text journeys, templates, testing, compliance, and performance analytics. This role ensures program web content is accurate and up to date at all times and partners closely with the Director of Admissions and Director of Marketing to align marketing, communications, and content updates with enrollment goals. This position supervises the Admissions Coordinators and other admissions operations staff, and drives continuous improvement of standard operating procedures (SOPs), data integrity, and cross-functional workflows.
Requirements
- Undergraduate degree required, master's degree preferred.
- 5+ years of experience in leading customer service, lead qualification, admissions, pipeline-based conversion roles, or similar.
- Experience in leading admissions/recruiting operations teams, with KPI-based performance management a plus.
Responsibilities
- Strong people leadership: hiring, coaching, delegating, and evaluating a KPI-driven team
- Expert proficiency in Slate CRM, including segmentation, journeys, email/text messaging, deliverability, templating, testing, analytics, user governance, and documentation
- Proven event operations capability across formats (on-property, external, virtual), including run-of-show, vendor coordination, attendee journey optimization, and post-event reporting
- Process architect and operator: builds, documents, and improves SOPs, SLAs, QA checks, and compliance controls
- Metrics-oriented with fluency in pipeline analytics, dashboards, and conversion optimization
- Excellent written and verbal communication; confident public speaker and presenter
- Strong cross-functional collaborator with Marketing & Communications and program leadership; able to translate enrollment insights into content and campaign updates
- Highly organized; exceptional follow-through; thrives in structured, fast-paced, accountability-driven environments
- Knowledge of FERPA and adherence to institutional policies and data integrity standards
- Willingness to travel domestically and internationally; availability for evening/weekend outreach and events during peak cycles
- Demonstrated ownership of CRM-enabled recruiting and communications operations (Slate required or equivalent with commitment to Slate mastery)
- Event operations leadership (on-campus, external, and virtual) including planning, budgets, logistics, and post-event ROI analysis
- Experience collaborating with marketing teams on content, web updates, and lead quality feedback; international recruiting experience preferred
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What This Job Offers
Job Type
Full-time
Career Level
Director
