Director Recreation and Resort Activities
About The Position
Pyramid Global Hospitality is seeking a Director of Recreation and Guest Experience for its South Seas property, located on Captiva Island, Florida. This role is responsible for leading and elevating the resort’s recreation, activities, and guest engagement programs. The Director will oversee all aspects of family and children’s programming, holiday and special event activations, waterpark and pool complexes, and beach operations. The position drives guest satisfaction and engagement through creative programming while ensuring operational excellence, safety, and revenue growth across cabanas, daybeds, and recreational activities. The ideal candidate will have a creative and guest-focused mindset with a passion for delivering memorable experiences, and be a collaborative leader who thrives in a fast-paced, high-volume resort environment.
Requirements
- Bachelor’s degree in Hospitality, Recreation Management, or related field preferred.
- Minimum 5–7 years of progressive leadership in resort recreation, waterpark, or hospitality operations.
- Strong background in event programming, family/children’s activities, and aquatic operations.
- Proven success in driving guest satisfaction and generating revenue through recreational offerings.
- Exceptional leadership, communication, and organizational skills.
- Certified Pool Operator (CPO) and/or lifeguard certification strongly preferred.
- Ability to work weekends, holidays, and evenings as required by resort programming.
- Must have a valid driver’s license, motor vehicle background check will be completed
- Fluent in English language; bilingual is a bonus.
- Must be able to work in extreme weather conditions, high heat, and humidity.
- Directly involved with hurricane preparedness and other extreme weather conditions monitored daily.
- Must be able to work in a fast-paced environment, stand for long hours, and be able to lift, carry, push, and pull equipment.
- Ability to lift/move heavy objects.
- Must be able to lift 40 pounds and push or pull 300 pounds in a cart.
Nice To Haves
- Certified Pool Operator (CPO) and/or lifeguard certification strongly preferred.
- bilingual is a bonus.
Responsibilities
- Develop, schedule, and oversee daily kids’ activities, seasonal kids’ camp, and family-friendly programming.
- Create and execute signature resort events for holidays, festivities, and special occasions, ensuring memorable experiences that reflect the resort’s brand.
- Continuously innovate and enhance programming to increase guest participation, satisfaction, and return visits.
- Direct the operation of Captiva Landing Pool Complex, including splash pads, slides, lazy river, large pool, pool deck, and arcade.
- Oversight of full waterpark operation with Food & Beverage venue.
- Oversee the Bayview Pool Complex, featuring multiple pools and slides.
- Partner with engineering and maintenance to guarantee pool systems and features remain fully operational.
- Manage North and South End beach operations, including complimentary chair and umbrella setups.
- Ensure smooth daily setup, guest service excellence, and proper staffing.
- Follow all environmental rules and guidelines (Sea Turtle Season, etc.)
- Lead the sales and operations of cabanas, daybeds, and premium poolside experiences to maximize profitability.
- Develop pricing, packages, and promotions for cabanas, activities, and events.
- Monitor financial performance, track KPIs, and adjust strategies to achieve revenue goals.
- Create daily revenue goals and incentives.
- Recruit, train, and manage a diverse team of recreation, activities, and beach operations staff.
- Foster a culture of exceptional guest service, safety, and engagement.
- Provide coaching and professional development to build a strong, motivated team.
- Schedule staff effectively to meet guest demand while managing labor costs.
- Maintain all recreation facilities, pool decks, equipment, and cabana areas to the highest standards.
- Implement and enforce health, safety, and risk management policies across all operations.
- Collaborate with resort leadership, marketing, and F&B to align recreation offerings with resort-wide initiatives.
- Develop and manage department budgets, including forecasting, expenses, and revenue projections.
Benefits
- Low-cost Medical, Dental, Vision Plans
- Paid Life Insurance
- Short- and Long-Term Disability
- Paid Time Off & Holidays
- 401(k) with 100% match up to 4%
- Commuter and Company-paid Toll Programs
- Complimentary Shift Meal
- employee rates on hotel stays
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What This Job Offers
Job Type
Full-time
Career Level
Director
