Director, Real-Time Information Center (Johns Hopkins Public Safety)

Johns Hopkins University•Baltimore, MD

6d•$99,800 - $175,000•Hybrid

About The Position

Johns Hopkins Public Safety is seeking a Director, Real-Time Information Center (RTIC) to provide overall strategic leadership, direction, and management for the Johns Hopkins Real-Time Information Center, a 365/24/7 operation. This inaugural role will ensure the center delivers high-quality incident intelligence, situational awareness, and real-time operational support to the Johns Hopkins Police Department (JHPD), Johns Hopkins University (JHU), and the Johns Hopkins Health System (JHHS). The Director will be responsible for developing and implementing the RTIC project plan, including hiring staff, implementing systems, and developing policies and workflows for modernization, technology integration, and program development. They will lead the transition from current operations to a future coordination and response center, set analytical priorities, ensure compliance with governance, ethics, and privacy standards, coordinate with partners, and align RTIC capabilities with JHPD strategic objectives and campus safety needs. The Director will ensure the center remains innovative, reliable, and fully integrated into Hopkins’ overall public safety strategy.

Requirements

Bachelor’s Degree in Safety Administration, Public Safety Leadership, Security Studies, Information Systems, Intelligence Analysis, or another related field.
Ten (10) years of progressively responsible experience in public safety or law enforcement leadership, including experience in roles such as a command level supervisor or director of an intelligence, RTIC, 911 call center or emergency management operations.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Master’s Degree in Emergency Management, Homeland Security, Cybersecurity, Data Analytics, or Public Safety Technology Innovation.
Experience in project planning for implementing and/or optimizing large scale operational environments such as 911 communications centers, EOCs, SOC/GSOCs or command centers with high volume information flow and multi-agency coordination.
Experience overseeing enterprise level technology integration, including VMS, LPR systems, analytics platforms, dashboards, CAD/RMS interfaces, and data driven public safety tools.
Experience developing and maintaining collaborative partnerships with municipal, regional, federal, and institutional partners such as intelligence networks, emergency management agencies, public health entities, higher education institutions, and federal law enforcement organizations.
Experience supporting or leading critical incident operations, including participation in ICS structures, EOC activations, major event intelligence planning, or real time command level support during emergencies.

Responsibilities

Develop and implement the vision, mission, and long-term strategy for the RTIC, ensuring alignment with JHPD objectives and university public safety priorities with JHU Public Safety (JHPS) leadership.
Establish strategic goals, performance expectations, and operational standards for all RTIC functions and personnel.
Oversee the development and continual refinement of RTIC policies, SOPs, intelligence frameworks, and operational capabilities.
Guide the integration of RTIC functions with the Global Security Operations Center (GSOC), Hopkins Emergency Response Operations (HERO), communications center, emergency management programs, and campus safety initiatives.
Develop with JHPS leadership RTIC organizational staffing plan. Participate in recruitment, hiring, training, and retention efforts to build a highly skilled and professional RTIC workforce.
Conduct performance evaluations, coaching, and developmental planning for RTIC leadership staff.
Ensure a consistent and high-quality level of service across all shifts and operational periods.
Participate in the selection, procurement, integration, and lifecycle management of RTIC technology platforms, including Video Management Systems (VMS), cameras, analytics tools, dashboards, License Plate Reader (LPR) systems, and data-driven policing technologies.
Lead modernization initiatives to enhance real-time monitoring, threat detection, and analytical capabilities.
Collaborate with IT and external vendors to implement system improvements, resolve technical issues, and evaluate new technologies.
Ensure reliable data flow, system redundancy, and continuity of operations for all RTIC platforms.
Set analytical priorities and guide the development of intelligence products, threat assessments, trend reports, and officer-safety bulletins.
Ensure the RTIC produces timely and accurate situational awareness during emerging incidents, special events, or major university impacts.
Oversee the standardization and quality assurance of all information dissemination, ensuring products meet institutional expectations.
Establish frameworks for monitoring international, national, regional, and local threats that could affect Hopkins community members or assets.
Represent the RTIC in collaboration with JHPD command, university and health leadership, emergency management, student affairs, athletics, global security partners, and other internal stakeholders.
Works collaboratively with both the Director of Communications and Director of Emergency Management for development of strategic goals, planning efforts, incident command operations and emergency response.
Maintain working relationships with Baltimore City agencies, regional intelligence networks, federal partners, and peer institutions to enhance information sharing.
Participate in enterprise-level planning efforts, tabletop exercises, after-action reviews, and incident command operations.
Ensure RTIC operations comply with all legal, regulatory, privacy, and data-governance requirements.
Establish and enforce robust safeguards for civil liberties, responsible data use, and sensitive information handling.
Oversee internal audits, compliance reviews, and documentation required for accountability and transparency and ensuring a change management process.
Develop and manage the RTIC budget, staffing and equipment costs, and resource forecasts.
Produce strategic reports, readiness assessments, and program evaluations for JHPD leadership and university and/or health administration.
Provide recommendations for policy adjustments, staffing enhancements, and technology investments.
Serve as the primary spokesperson for RTIC capabilities and value to the enterprise.
Provide executive oversight of RTIC operations during critical incidents or major emergencies, ensuring effective integration with Emergency Operation Center (EOC) activation and Incident Command Structure (ICS) activation.
Ensure the RTIC enhances decision-making through real-time analysis, coordinated information flows, and accurate situational awareness products.
Lead or support after-action efforts to improve future RTIC performance.