Director, RCM Vendor Strategy & Performance

Ovation Healthcare•Crest, CA

1d•Hybrid

About The Position

The Director, RCM Vendor Strategy and Performance, is a leadership role responsible for defining and executing the strategy for outsourced revenue cycle management (RCM) operations. This leader oversees vendor partnerships, drives performance accountability, and ensures that offshore and third-party vendors deliver measurable financial, operational, and compliant outcomes. This role partners closely with HB/PB Revenue Cycle, Finance, Coding, Patient Access, and IT to optimize vendor-supported functions, improve cash flow, reduce denials, and enhance overall revenue integrity.

Requirements

Proven project management and experience managing and/or collaborating in multi-functional teams
Strong knowledge of RCM KPIs, workflows, and financial drivers
Strong leadership skills with confident verbal and written communication
Expertise in data analytics, reporting, and performance optimization
Knowledge of healthcare regulations (HIPAA, CMS, payer guidelines)
Strategic thinking with ability to execute operationally
Experience with either managing or working directly with offshore partners
Exceptional leadership, communication, and stakeholder management skills
Effective organizational skills to successfully manage multiple projects and timelines simultaneously
Bachelor’s degree in healthcare administration, Business, Finance, or related field required
5+ years of progressive experience in healthcare revenue cycle management
Deep expertise in hospital revenue cycle functions (front-end, mid-cycle, back-end)

Nice To Haves

Master’s degree (MBA, MHA) preferred

Responsibilities

Oversee new project implementation for global team members within Ovation RCM operational teams including RCM functions such as Coding, Charge Capture and Charge Entry, Credentialing, Payment Posting, AR Follow-Up and Collections, Denials Management and Appeals, and Cash Posting
Provide ongoing management support for 150+ global team members across multiple operational teams
Develop and execute a comprehensive vendor strategy aligned with organizational revenue cycle goals
Identify opportunities for process standardization and optimization
Drive accountability and remediation for underperformance
Monitor financial performance, including quality assurance and effectiveness measures, productivity, throughput, and cost efficiency
Analyze and report on project health, key deliverables, and potential risks with the global team.
Foster a culture of accountability, collaboration, and continuous improvement
Proactively engage key Revenue Cycle stakeholders to communicate project status, address roadblocks, and collaboratively seek corrective action when necessary to ensure teams consistently meet established production and quality standards
Manage relationships with several vendors, including contract management, ensuring compliance with terms and conditions, and facilitating renewals or amendments as needed
Oversee invoice verification and timely payment for multiple vendor partners
Assist in strategically managing position control and capacity planning to align with annual initiative goals and ensure appropriate workforce allocation across Ovation RCM operational teams
Proactively work with operations team to further expand offshoring activity in key areas