Director, Quote to Cash

EverCommerce • Denver, CO

12d • $170,000 - $190,000 • Remote

About The Position

EverCommerce is seeking a Director, Global Quote to Cash Operations to build and scale its global Quote-to-Cash organization. This role is focused on transforming the enterprise technology ecosystem, including Salesforce, Zuora, NetSuite, AI-enabled automation, and global shared services. The Director will provide strategic leadership for Billing Operations, Collections, Customer Payments, Billing Systems, and the global shared services organization, partnering with various departments to drive operational excellence across the Quote-to-Cash lifecycle.

Requirements

• 10+ years of progressive leadership in Quote-to-Cash, Revenue Operations, Billing Operations, or related SaaS operations.
• Demonstrated success leading enterprise transformations involving Salesforce, Zuora, NetSuite, or comparable platforms.
• Experience leading global organizations utilizing offshore or shared-service delivery models.
• Experience managing strategic outsourcing partners such as Genpact or similar providers.
• Track record improving billing accuracy, DSO, collections effectiveness, operational efficiency, and customer experience.
• Strong executive presence with exceptional communication and change leadership skills.
• Bachelor's degree in Accounting, Finance, Business, Information Systems, or a related discipline.
• Must be eligible to work without sponsorship.
• May require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Nice To Haves

• MBA, CPA, Lean Six Sigma, or equivalent professional credentials.
• Experience in private equity-backed or public SaaS companies.
• Experience with AI-enabled operations, CPQ, Revenue Recognition, Stripe, Avalara, and enterprise automation.

Responsibilities

• Provide strategic leadership for Billing Operations, Collections, Customer Payments, Billing Systems, and offshore shared services.
• Lead managers and global teams, including the strategic partnership with Genpact and other outsourcing providers.
• Establish governance, service level expectations, executive business reviews, and operational scorecards.
• Develop a high-performing global organization with a culture of accountability, continuous improvement, and customer focus.
• Design scalable operating processes that support growth, acquisitions, and enterprise standardization.
• Drive operational excellence through Lean principles, automation, AI, and workflow optimization.
• Improve billing accuracy, collections effectiveness, cash flow, and customer experience.
• Reduce manual effort while increasing quality and operational efficiency.
• Lead the operational execution of EverCommerce's Salesforce → Zuora → NetSuite transformation.
• Partner with Product, Engineering, IT, Finance, and Revenue Accounting to ensure technology investments deliver measurable business value.
• Champion process standardization and organizational change management.
• Improve operational KPIs, DSO, revenue leakage prevention, and billing accuracy.
• Strengthen SOX controls, audit readiness, policy implementation, and executive reporting.
• Develop dashboards that provide meaningful operational insight to executive leadership.
• Coach and develop managers and future leaders.
• Build succession plans and organizational capability.
• Foster collaboration across global teams and business partners.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director